Sr. Program Manager - Markets Operations - SVP - Hybrid

Citi Market Operations is currently at a pivotal point in its evolution and journey to implement a target operating model. We take pride and are passionate about our People and our culture. We are invested in people and their development. We are transforming and simplifying our operating model creating an exciting environment which encourages diversity of thought and inclusion.

We are a dynamic, global and diverse Organisation, with a presence in over 60 Countries; covering all post execution Operations teams including product aligned Middle Office groups, Settlements, Margin, Asset Servicing, Listed Derivative & Commodities Operations. We support an extensive range of Capital Markets products and services including Fixed Income (FX, Rates, Credit, Muni, Cash and Derivatives) where Citi is consistently a dominant top 3 player in the market, Equity (Cash, Derivatives, Prime Brokerage, Futures, Listed Derivs, FXPB) where Citi has a significant growth program to continue to build out its capabilities and services; and Syndicates where we support both FI and EQ new issues and IPOs.

Markets Operations at Citi has embarked on a significant, multi-year transformation covering all aspects of designing and delivering a future state target operating model: risk and controls, regulatory compliance, process re-engineering, automation, people and culture, data transformation, technology investment and client service. This is a large and complex undertaking.

The Markets Operations Transformation team has been formed to support stakeholders both within Operations and across the bank, to design and deliver this multi-year transformation roadmap. Our transformation is underpinned by strategy, investment, change execution and a market-leading operations change delivery team focussing on programme and project management, business analysis, process re-engineering, low code application development and PMO.

The team is currently recruiting for a programme manager at SVP level to take a lead role as part of the Markets Operations Transformation team. The candidate will support Operations Markets business aligned and functional leads with their Transformation BoW. The BoW comprises of strategic programmes to drive business growth, strategic operations re-engineering projects, Regulatory compliance initiatives and on-going smaller enhancements. The Markets Operations business aligned, and functional leads are global roles therefore the Transformation lead will work closely with Markets Operations stakeholders across APAC, EMEA and North and South America in partnership with IT. The role requires a good understanding of Markets products and operational processing as well as project management practices and discipline.

Ideal candidates will be comfortable getting to grips with the subject matter at hand, working with stakeholders on thought leadership as well as bringing to bear the expected disciplines, standards and deliverables of a programme manager.

• Sets up and manages the programme governance, communications, and stakeholder management.
• Drives planning and coordination of day-to-day activities across the programme
• Identifies stakeholders and key organizations and builds and manages relationships.
• Directs the creation of multiple streams of work and manages their alignment to business goals.
• Leads the identification and drive resolution of issues, including those outside established programs of work.
• Works with stakeholders to ensure program scope definition meets operations objective, ensuring requirements are clearly documented, are strategic and are well understood by all stakeholders.
• Works with sponsors to ensure business case/cost benefit analysis is in line with business objectives and that there are trackable, tangible benefits and associated KPIs.
• Drives adherence to program processes, procedures, methods, and standards for program delivery and leverage across the program.
• Directs the communication of status, issue, and risk disposition to all stakeholders, including senior management, on a timely basis.
• Directs the identification of risks which impact program delivery and ensures mitigation strategies are developed and executed when necessary.
• Manages multiple teams or a functional area (depending on size of programme).
• Ensures creation and signoff of program plan and charter, benefits management plan, stakeholder management plan, acceptance plan, and central program issue log.
• Ensures program plans meet business needs as described in the program initiation documents.
• Ensures funding has been approved for the program.
• Ensures all areas of the program are appropriately staffed.
• Ensures program commitment from those assigning resources.
• Escalates program risks through agreed governance channels.
• Ensures vendor performance is monitored and actions taken if performance warrants.
• Works collaboratively with technology, ensuring there are clear delivery plans aligned to Operations strategic requirements and holds delivery plan owners to account.
• Appropriately assesses and manages risk.

Qualifications:

• 10+ years of experience, including 5+ years' managerial experience.
• Demonstrate a consistent track record having worked as a Programme or Project Manager, Programme Lead, PMO, managing teams and large, strategic cross-functional projects
• Strong working knowledge of Global Markets (ideally Equities, Fixed Income products and flow) and Global Markets operations ( Middle Office processes, Settlements and Asset Servicing)
• Prior markets operations experience a significant plus
• Prior experience of Regulatory initiatives, risk and controls remediation and re-design a significant plus

Education:

• Bachelors/University degree or equivalent experience, potentially Masters degree
• CAPM, PMP, PgMP and/or MBA are a plus

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In addition to salary, Citis offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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