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EnrollmentRepresentative I

Spectraforce Technologies
United States, South Carolina, Columbia
Nov 22, 2024
Job Title: Enrollment Representative I Location: Columbia, SC 29203 (4 weeks onsite training and then remote) Duration: 12 Months assignment (possible temp to perm) Shift Timing: M-F, 8AM - 4:30 PM or 8:30AM - 5 PM Responsibilities: Responsible for daily workflow activities to include the following membership/enrollment activities:processing of applications for new enrollments, terminations/cancellations, changes, renewals, and database updates. 50% Receives and logs subscriber and member enrollment applications to the system. Processes/keys applications including new enrollments, terminations/cancellations, changes, and renewals. Updates all electronic enrollment files. Works edit/error reports generated from membership transactions. 30% Works with multiple operational areas to ensure relevant/appropriate group structure, status, benefits, and/or billing. May prepare and issue contracts, benefit books, and standard/custom ID cards. 10% Responds to and resolves customer inquiries. Contacts plan administrators and internal and external customers to resolve issues/problems. 10% Participates in special projects as assigned related to enrollment, billing and reconciliations. Required Education: High School Diploma or equivalent Required Work Experience: None Preferred Specialized Training: Office technology or secretarial science. Preferred Work Experience: 1 year-of customer service, administrative/clerical support, and/or membership/billing/accounts experience.