National Field Support Agent

Do you enjoy using the latest technology to solve problems? Are you able to prioritize, troubleshoot, and problem solve with confidence? Do you embrace change and the fast-paced movement involved in supporting today's customers? Then working as a Field Support Agent in Spectrum Field Operations may be a good fit for you.

At Spectrum, we keep nearly 32 million customers connected across our 41-state footprint. In Field Operations, our focus on optimizing network performance and reliability helps deliver the exceptional services and experiences Spectrum is known for.

BE PART OF THE CONNECTION

As a National Field Support Agent, you'll support Spectrum Field Technicians, helping them troubleshoot service problems at customer locations. You'll use your technical and interpersonal skills, along with a range of computer programs and tools to help resolve internet, video, and telephone issues for customers. You'll be at the hub of our dynamic workload management infrastructure acting as traffic controllers for our Field Technicians, enabling efficient and timely service. You'll also use your interpersonal and customer service skills to interface directly with customers to resolve their issues.

WHAT OUR NATIONAL FIELD SUPPORT AGENTS ENJOY MOST

• Working with Spectrum Field Technicians to complete provisioning, device configuration, troubleshooting, and signal measurements to solve problems
• Solving technical issues in real-time using the latest tech tools and programs
• The fast pace! It makes the day go by quickly, and you accomplish a lot each workday
• Building professional networks inside and outside the department
• Opportunities for growth through training, expanded education opportunities, and paths for career progression

In this role you'll work in a 24/7 call center environment with a variety of integrated functions. You'll work as part of an inclusive team receiving assistance and instruction in real-time to help you continually learn and grow. If you are resourceful, adaptable, and eager to learn, this role could be the start of a fulfilling career with Spectrum. Our NFS teams are known for their high standards and strong reputation for outstanding technician and customer support.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

Education: High School Diploma or equivalent

Technical skills: MS Office and computer literate

Abilities: Problem-solving, critical thinking, communication, adaptability, and willingness to learn

Schedule: Ability to work a variety of schedules in-office including mornings, nights, weekends, overnights, and holidays

Preferred Qualifications

Experience: 2 or more years of telecommunications; call center; or high-speed data, video, or voice experience; workload or dispatch experience, customer service

Education: College coursework or equivalent experience in technology

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
• Learning Culture: We invest in your learning with paid training, coaching, and an education benefit providing access to debt-free degree and certificate programs
• Competitive Pay: Generous starting pay plus pay increases as you advance your career, plus up to 9% of pay annual contribution to a retirement savings plan
• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
• Total Rewards: See all the ways we invest in you-at work and in life
  

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