Shift Supervisor - Loveland Retail Store

Internal application deadline Nov 26, 2024

Goodwill of Colorado is seeking versatile and adaptable candidates with experience to become our Shift Supervisors. Previous supervisory experience in retail, restaurant, hospitality or similar industries is preferred for this position. A successful Shift Supervisor will naturally become a top candidate for career growth opportunities within Goodwill's Retail Division.

Please Note: This position is a supervisory position, is full-time and will require open availability (including evenings and weekends). Our Stores are open 9 am to 9 pm Monday through Saturday and 9 am to 7 pm Sunday. Shifts for this position could start as early as 7 am and go as late as 10 pm.

Minimum Pay starts at $19.30 per hour. Goodwill is now a proud partner with DailyPay! Work Today. Get Paid Today!

Full Time employees in retail are eligible for Medical, Dental, Vision, Short Term Disability, Life/Accidental Death and Dismemberment, Flexible Spending Accounts, Long Term Disability, and several voluntary supplemental benefit offerings. In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty and bereavement leave. All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan - must be 18 years of age to participate. Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer

JOB SUMMARY:

The Retail Center Shift Supervisor will be responsible for day-to-day, tactical, and practical leadership of associates and teams across the entire retail center.

ESSENTIAL FUNCTIONS:

• Generally responsible for monitoring the whole retail center and addressing immediate issues of safety, customer focus, product flow, and aesthetics either personally or through delegation.
• Employee leadership:
  
  
  
  • Manages breaks.
  • Redirects staff/work teams to address call-offs.
  • Coaches' employees verbally and with initial write-ups.
  • Provides input to reviews and terminations.
  • Facilitates employee purchases.
  
  
  
  
• Task/Functional leadership:
  
  
  
  • Assists in opening and closing procedures
  • Responsible for the verification step related to the daily sales report paperwork.
  • Responsible for counting drawers.
  • Responsible for making change between drawers and safe.
  • Assist with inventory process by counting, entering, and verifying.
  
  
  
  
• Customer Focus:
  
  
  
  • Plan, coordinate, and control the activities of the customer service team to maintain and enhance customer relationships, meet organizational, and operational objectives.
  • First escalation point for customer complaints.
  • Point of contact for turning down donations at Attended Donation Centers (ADC).
  
  
  
  
• Cross-training:
  
  
  
  • Maintains knowledge of store procedures at the proficiency of a generalist with the ability to fill in for an emergency.
  • Maintains knowledge to the level where operations can be maintained in rare cases where no Supervisor, Assistant Manager, or Manager is able to be on premises.
  
  
  
  
• Perform all other duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• A High school diploma or equivalent is preferred.

Experience:

• Previous supervisory experience is preferred.
• Two (2) years' retail experience is desired.

Other:

• Familiar with product pricing, trends, fashions, and seasonal changes.
• Ability to communicate effectively both verbally and electronically with customers, managers, supervisors, staff, and peers.
• Able to quickly problem solve and make decisions.
• Able to maintain confidentiality and follow Goodwill's policies and procedures.
• Able to withstand prolonged standing, bending, and lifting up to 8 hours per day.
• Able to work a varied schedule to include weekends, evenings, and holidays with occasional overtime as necessary.
• Proficient in the utilization of office equipment, office software (i.e. Word, Excel) and web-based applications (i.e. UKG, Novatime) to meet the needs of employees and the organization.
• Ability to manage corporate email and calendar (i.e. Outlook).

AUTO NOTICE: *Per auto vehicle insurance carrier requirements: For applicants/employees to qualify for inclusion on the Goodwill driver insurance schedule, for purpose of driving Goodwill fleet vehicles, they must be at least:

• 19 years of age (not engaged in passenger transportation),
  25 - 70 years of age for all passenger transportation services,
  21 years of age for CDL.

Applicants/employee will be required to undergo a Motor Vehicle Record (MVR) check and background check; applicants/employees must disclose all moving traffic violations or vehicle crashes (within the last three (3) years)(Note: not all violations are a disqualification for employment and each case will be reviewed by the insurance carrier); must have valid Colorado State driver license; must also be able to operate company vehicle, and adhere to all Federal, State, and local laws governing vehicle operation.

Applicant/employees using their personal vehicle for company business, must have valid vehicle insurance, valid driver license, and vehicle must be in roadworthy condition.

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses.

Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E-Verify

We promote a Safe & Drug-free Workplace.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Guide to Physical Requirements:

• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never

LIFTING: (as defined by ADA)
Heavy: 45 lbs & over - OCCASIONALLY
Moderate: 15-44 lbs - OCCASIONALLY
Light: 14 lbs & under - FREQUENTLY

CARRYING:
Heavy: 45 lbs & over - OCCASIONALLY
Moderate: 15-44 lbs - OCCASIONALLY
Light: 14 lbs & under - FREQUENTLY

PUSHING/PULLING - FREQUENTLY

REACHING:
Above Shoulder - FREQUENTLY
At Shoulder - FREQUENTLY
Below Shoulder - OCCASIONALLY

TWISTING - OCCASIONALLY

BENDING - OCCASIONALLY

KNEELING/CRAWLING - OCCASIONALLY

SQUAT - OCCASIONALLY

CLIMBING:

Use of legs only (stairs) - OCCASIONALLY
Use of arms & legs (ladders) - OCCASIONALLY

HEARING - CONTINUOUSLY

VISION:

Visual, close - FREQUENTLY
Visual, distant - OCCASIONALLY
Visual, depth perception - FREQUENTLY

HANDS/FINGERS:

Simple grasping - FREQUENTLY
Fine Manipulation - CONTINUOUSLY
Repetitive Movements - CONTINUOUSLY

WALKING - FREQUENTLY

STANDING - CONTINUOUSLY

SITTING - OCCASIONALLY

SPEAKING - CONTINUOUSLY

OTHER, please describe -

Leader - Inspires teammates to follow them
Dedicated - Devoted to a task or purpose with loyalty or integrity
Team Player - Works well as a member of a group

Goal Completion - Inspired to perform well by the completion of tasks
Self-Starter - Inspired to perform without outside help
Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization

High School / GED (preferred)

1 years: Previous supervisory experience. (preferred)
2 years: Previous retail experience (preferred)