Financial Crimes QA Analyst

How you will make an impact:

* Responsible for conducting post-completion assessments of investigations and reviewing data for quality. Ensures the accuracy
and completeness of alert processing and documentation.
* Exercises sound judgment and decision making while reviewing completed detection alerts and investigations of simple to high
complexity. Documents findings appropriately and in alignment with quality goals and KPIs.
* Delivers work independently and in accordance with established procedures and guidelines. Refers issues to the appropriate
parties through defined channels of escalation as needed.
* Achieves SME level knowledge of the customer fraud lifecycle and WEX programs and products.
* Effectively manages an assigned caseload of quality review and problem solving tracks of work. Provides feedback and
recommendations to internal stakeholders, recognizes what needs to be done to mitigate quality issues and demonstrates
flexibility and responsiveness to meet deadlines independently.
* Participates in discussions of an escalated nature regarding resolution assistance or understanding of findings. Helps solve 'what
went wrong'.
* Provides responses to questions to support organizational changes. Supports the implementation of procedural and technology
change and acts as a team player in all interactions.
* Exceed established Key Performance Indicators and Service Level Agreements on a constant basis.

These statements are intended to describe the general nature and level of work being performed rather than give an exhaustive list of

all duties and responsibilities.