Registration Services Representative

Position Description:

Every day, in ways both big and small, the Medical College of Wisconsin (MCW) is impacting lives for the better. MCW ... changemaking for a healthier Wisconsin.

As a Registration Services Representative (RSR), you will be responsible for complete registration & eligibility on non-central scheduled patients, scheduled inpatients, and research patients. This includes answering incoming calls for registration and using work lists to ensure all registrations are complete before the patient arrives in the clinic. The RSR enters insurance information obtained from the clinic check-in process, and corrects registrations forwarded via work queues from billing system edits. The RSR is responsible for running electronic eligibility checks and completing MSP questionnaires for Medicare patients. Information is documented in the Epic system with extreme accuracy to ensure proper billing and collections and customer service.

Responsibilities:

• Registers patients via phone and work lists/reports to ensure complete and accurate registration data is in the Epic system before the patient's clinic visit.
• Enter of all patient demographics and insurance and coverage information in software or databases.
• Ensures compliance policies are followed to avoid fraudulent billing, consent forms, and Medicare questionnaires.
• Verifies Medicare and Medicaid eligibility. Requires full knowledge of on-line eligibility systems.
• Apply extensive knowledge of miscellaneous and managed care insurance contracts.
• RSR may need to call the patient and/or insurance carrier to verify coverage and eligibility as needed.
• Enters insurance information obtained from the clinic check-in process. This will come via work queues containing insurance card copies, which are scanned or faxed by the clinic. Registration updates will also be made from billing edits, which will also come via work queues.
• Checks e-mails, Epic work lists and Epic Inbasket regularly throughout the day to keep up to date with any changes and receive information on patients who need registration services.
• Assists with quality control measures and special projects as situations demand.
• Reviews own work and works reports to verify accurate information and corrects any registration issues.

Knowledge - Skills - Abilities

Knowledge of quality control, customer service standards, information management, procedural process, and recordkeeping.

Computer, technical, interpersonal, oral communication, listening, and patience skills.

Preferred Schedule:



Full-time, Hybrid 95% Remote 5% Onsite

Position Requirements:

Minimum Qualifications:

Appropriate experience may be substituted for education on an equivalent basis.

Minimum Required Education: High school diploma

Minimum Required Experience: 2 years

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Why MCW?

• Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental. Along with Flexible Spending options
• 403B Retirement Package
• Competitive Vacation and Paid Holidays offered
• Tuition Reimbursement
• Paid Parental Leave
• Pet Insurance
• On campus Fitness Facility, offering onsite classes.
• Additional discounted rates on items such as: Select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment etc.

For a full list of positions see: www.mcw.edu/careers

For a brief overview of our benefits see: https://www.mcw.edu/departments/human-resources/benefits

Eastern Wisconsin is a vibrant, diverse metropolitan area. MCW is intent on attracting, developing, and retaining a diverse workforce and faculty body that reflects the community we serve. We value diversity of backgrounds, experience, thought, and perspectives to advance excellence in science and medicine. MCW is a welcoming campus community with a strong culture of collaboration, partnership, and engagement with our surrounding community. For more information, please visit our institutional website at https://www.mcw.edu/departments/office-of-diversity-and-inclusion.

MCW as an Equal Opportunity Employer and Commitment to Non-Discrimination


The Medical College of Wisconsin (MCW) is an Equal Opportunity Employer. We are committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, age, disability, sex, gender identity/expression, sexual orientation, marital status, pregnancy, predisposing genetic characteristic, or military status. Employees, students, applicants or other members of the MCW community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.

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