Practice Manager II

Cooley Dickinson is the hospital where Practice Mangers can grow and accelerate their careers. We are seeking professionals who are committed to the highest quality patient care and will contribute to our on-going pursuit of excellence.

About Us
With energy and purpose, Cooley Dickinson Health Care, a member of the Mass General Brigham system, is advancing health care in western Massachusetts, and has been since 1886. Our network employs more than 2,000 medical professionals and support staff, at our main Hospital campus in Northampton and additional locations in twelve towns throughout the Pioneer Valley. Cooley Dickinson's VNA & Hospice is also a vital part of our network, providing home-based services throughout Hampshire and Franklin counties.

Accolades and Recognition

Our staff has been consistently recognized for the quality of care and commitment to patient safety provided on a daily basis. Some of these awards include:
Centers for Medicare and Medicaid Services (CMS)

• 5-star rating
• The American Association of Critical Care Nurses (AACN)
• Beacon Award for Excellence
• Human Rights Campaign Foundation
• LGBTQ+ Healthcare Equality Leader designation
• The American College of Emergency Physicians (ACEP) awarded a Level 3
• Geriatric Emergency Department Accreditation (GEDA)
• Baby-Friendly USA designated
• Baby-Friendly Hospital
• Newsweek Magazine and Statista named us one of the country's
• Best Maternity Hospitals
• Cooley Dickinson has earned six consecutive 'A' Leapfrog Hospital Safety Grade and the Top General Hospital award

Our Benefits

In addition to competitive pay, all Cooley Dickinson employees who work 20 hours or more per week have access to the following benefits with no waiting period:
a range of health, dental, vision, prescription and life insurance benefits
a generous and flexible Earned Time Off program starting at six weeks accrual per year
403(b) retirement plan with various investment options
opportunities and support for continued education including tuition reimbursement

The Practice Manager works closely with the Director, Operations or Director, Clinical Services regarding implementation of strategic planning, program development, clinical and operational quality improvement, and financial/budget reporting and monitoring. As a member of a dynamic team, the Practice Manager assists in developing and implementing administrative direction and organizational policies, procedures, and programs.

This position reports to the Director, Operations or the Director, Clinical Services and operates within established organizational and departmental policies and procedures.

• High school diploma required
• Skills and knowledge acquired through the completion of a bachelor's degree in public health care management, business, or a clinical degree and/or relevant experience in successfully managing an ambulatory care practice required; Masters degree preferred
• Knowledge of medical office procedures, protocols, coding, reimbursement from insurance companies, and electronic medical records required
• Management level experience in a hospital or medical group setting required
• Ability to work independently and to be accurate, efficient, and organized required
• Ability to respond to emergent or stressful situation in a calm and professional manner required
• Ability to maintain harmonious working relationships with physicians, non-physician providers, and staff while addressing complex and sensitive administrative, operational, and finance issues required
  

The Practice Manager works closely with the Director, Operations or Director, Clinical Services regarding implementation of strategic planning, program development, clinical and operational quality improvement, and financial/budget reporting and monitoring. As a member of a dynamic team, the Practice Manager assists in developing and implementing administrative direction and organizational policies, procedures, and programs.

This position reports to the Director, Operations or the Director, Clinical Services and operates within established organizational and departmental policies and procedures.

Cooley Dickinson is the hospital where Practice Mangers can grow and accelerate their careers. We are seeking professionals who are committed to the highest quality patient care and will contribute to our on-going pursuit of excellence.

About Us
With energy and purpose, Cooley Dickinson Health Care, a member of the Mass General Brigham system, is advancing health care in western Massachusetts, and has been since 1886. Our network employs more than 2,000 medical professionals and support staff, at our main Hospital campus in Northampton and additional locations in twelve towns throughout the Pioneer Valley. Cooley Dickinson's VNA & Hospice is also a vital part of our network, providing home-based services throughout Hampshire and Franklin counties.

Accolades and Recognition

Our staff has been consistently recognized for the quality of care and commitment to patient safety provided on a daily basis. Some of these awards include:
Centers for Medicare and Medicaid Services (CMS)

• 5-star rating
• The American Association of Critical Care Nurses (AACN)
• Beacon Award for Excellence
• Human Rights Campaign Foundation
• LGBTQ+ Healthcare Equality Leader designation
• The American College of Emergency Physicians (ACEP) awarded a Level 3
• Geriatric Emergency Department Accreditation (GEDA)
• Baby-Friendly USA designated
• Baby-Friendly Hospital
• Newsweek Magazine and Statista named us one of the country's
• Best Maternity Hospitals
• Cooley Dickinson has earned six consecutive 'A' Leapfrog Hospital Safety Grade and the Top General Hospital award

Our Benefits

In addition to competitive pay, all Cooley Dickinson employees who work 20 hours or more per week have access to the following benefits with no waiting period:
a range of health, dental, vision, prescription and life insurance benefits
a generous and flexible Earned Time Off program starting at six weeks accrual per year
403(b) retirement plan with various investment options
opportunities and support for continued education including tuition reimbursement

The Practice Manager works closely with the Director, Operations or Director, Clinical Services regarding implementation of strategic planning, program development, clinical and operational quality improvement, and financial/budget reporting and monitoring. As a member of a dynamic team, the Practice Manager assists in developing and implementing administrative direction and organizational policies, procedures, and programs.

This position reports to the Director, Operations or the Director, Clinical Services and operates within established organizational and departmental policies and procedures.

• High school diploma required
• Skills and knowledge acquired through the completion of a bachelor's degree in public health care management, business, or a clinical degree and/or relevant experience in successfully managing an ambulatory care practice required; Masters degree preferred
• Knowledge of medical office procedures, protocols, coding, reimbursement from insurance companies, and electronic medical records required
• Management level experience in a hospital or medical group setting required
• Ability to work independently and to be accurate, efficient, and organized required
• Ability to respond to emergent or stressful situation in a calm and professional manner required
• Ability to maintain harmonious working relationships with physicians, non-physician providers, and staff while addressing complex and sensitive administrative, operational, and finance issues required