Entry Level Audit Coordinator

Entry Level Audit Coordinator

Remote

Regular

MERIEUX NUTRISCIENCES

As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks related to food, environment and consumer goods. External growth has been a key pillar of our history with more than 40 acquisitions completed in the last 10 years.

If you want to contribute to an inspiring long-term purpose, to be part of a fast growing company on a high-value market with significant build-up opportunities, and to grow in an entrepreneurial and warm environment, join us!

YOUR DAY TO DAY LIFE

We are looking for a Entry Level Audit Coordinator in USA. Your mission will be to:

Purpose (Objective): The incumbent is responsible for coordinating the logistics associated with third-party auditing. This includes working with auditors and auditing clients with schedules, and. The incumbent is the primary user of the auditing database. The incumbent receives general supervision from the Auditing Scheduling Supervisor however must inherently work independently. Incumbents must have a good communication style, understand the needs of the customers, both internal & external, in order to determine scheduling priority. Incumbents, also, coordinates. The incumbent is responsible for following company guidelines, customer care SOPs and policies. Customer satisfaction is affected by the decisions and delivery of information by the
incumbent.

Main activities:
* Schedules audits for auditors in US and Canada following MNCert scheme owner and customer requirements.
* Coordinates detailed information accurately to execute schedule changes based on customer and internal expectations.
* Maintain customer care and excellence through responsiveness, communication, and professionalism with all external & internal clients.
* Responsible for coordinating, negotiating and logistically planning auditors schedules to meet internal efficiency fiscal goals and our Core customer specific
scheduling guidelines and meet expectations using the Auditing database.
* Responsible for maintaining customer relationships, establishing all Core customer schedules are completed according to need.
* This position is responsible for reporting on any customer inquiry or complaint to the Senior Coordinator and Auditing Management, providing assistance where
needed in bringing about resolution.
* Coordinates incoming and outgoing customer interactions across numerous channels including phone, email, chat etc.
* Communicate verbally and / or in writing to audit sites regarding individual customer(s) program requirements, goals, deadlines and expectations.
* Optimize the efficiency of auditors' schedules by following official protocols. Responsible for the routine decision-making regarding scheduling.
* Support corporate quality and continuous improvement process.
* Perform other related tasks as needed.

YOUR PROFILE

Knowledge:
Profile: Bachelor's degree or equivalent experience desired.
Required skills: This position requires a broad knowledge of PC-based software including word-processing, database, and spreadsheet applications, in order to maintain the database and
create reports. E-mail experience is necessary to correspond with clients and Auditors. A thorough knowledge of customer service duties such as filing, letter writing, relaying of messages,
and answering questions is required of this position. Fully developed interpersonal and customer relation skills are required to communicate audit information to internal and external
customers. Office and telephone skills gained from a previous secretarial or customer service position would be needed.
Management: The position works in an administrative office environment directly alongside a team of 3 in this or similar role and is managed by the Audit Scheduling Supervisor. The
Auditing department consists of around 80 Auditors and 20 office staff in total. Physical dexterity is necessary to effectively manipulate a keyboard. The incumbent can expect extended time
spent in a sitting position. This position is responsible for helping to create a professional and positive work environment. Occasional lifting of up to 50 lbs may be required.

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WHY JOIN US?

• Because you would contribute to an inspiring Public Health purpose, supported by long-term and visionary shareholders.
• Because you would have an impact on our strategic pillars that build on 50 years of experience and expertise.
• Because you would be part of a community of an enthusiastic and skilled group of people who love co-building together and serving a purpose bigger than them.
• Because you would be welcome as you are, in a diverse and open-minded environment that is rich in our singularities and differences.
• Because you would grow in an international group of more than 8200 fantastic team members, with plenty of opportunities to learn and share.

Ready for the journey?

To apply please click on 'Apply now' button