Nurse, Staff

• Triages phone calls from patients, families, providers, etc.; responds to clinical related communications, as directed.
• Contacts patients to update medication reconciliation lists; supports management of prescription refills; and handles insurance prior authorization of medications.
• Conducts insurance prior authorization of diagnostic testing and procedures.
• Tracks, collects, and reviews outpatient test results; reviews abnormal results with supervising physician/mid-level practitioner; and informs patient of test results and clinical impact/plan.
• Completes various medical and administrative forms, e.g. disability, VNA documentation.
• Assists with clinical instruction for patients, e.g. medication teaching.
• Supports administrative operations by acting as a clinical liaison to administrative support staff.
• Maintains and follows patient care protocols.
• Performs other duties, as directed.

* Excellent interpersonal and verbal/written communication skills.

* Ability to problem-solve, function as a resource to other members of the team and resolves complex issues on behalf of providers and patients.

* Exceptional organizational skills, flexibility to manage multiple tasks and attention to detail.

* Knowledge of computer applications necessary to function in an ambulatory setting, e.g. MS Outlook, MS Office Suite.

* Comfort in a practice environment that promotes patient-centered care.

Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.