Production Services Application Support

Application Support Engineer.

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the worlds financial system we touch nearly 20% of the worlds investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

Were seeking a future team member for the role of Application Support Engineer to join our Production Support team. This role is in Pittsburgh, PA HYBRID.

In this role, youll make an impact in the following ways:

Strong Application Support Engineer with excellent skills in:

• 10+ years of diverse experience in information technology required.
• Exclusively worked UNIX/Linux operating systems
• Database knowledge with strong SQL skills like Oracle, Sql Server, etc
• Hands-on experience in scripting or programming languages like Python, Perl, Shell scripting, etc
• Experience understanding /analyzing securities data, handling market vendor pricing feeds, working in time-sensitive projects is highly desired
• Hands on experience with CI/CD tools such as GitLab
• Experience working with IBM MQ, ETL tools like Pentaho, Snowflake are preferred
• Monitoring tools like AppDynamics, Prometheus, Splunk, Cloud Probes & Moog or equivalent
• Experience automating deployments and other repetitive tasks
• Experience with support activities like platform administration, deployments, upgrades, and understands & troubleshoots issues when incidents are reported in the platform.
• Experience in external and internal cloud
• Experience working in an Agile/Scrum environment.
• Proficiency in using the JIRA, Confluence
• Experience in vulnerabilities management.
• Ability to produce system documentation including operational specifications, test plans, system architecture with attention to detail

As a Support Engineer the roles and responsibilities would be:

• Ensure operational stability of the Platforms in the production environment.
• Bring new automation procedures to improve the velocity and quality of engineering efforts
• Administration and management of configuration management tools
• Software builds and release management; script/automation of build process, creation of beta and formal versions of the application.
• Translation of development team requirements into Application/System configuration
• Software configuration management; managing defects, participating in software change control board
• Using Systems and Networking knowledge to isolate and fix application problems
• Continuous Performance Management. Measuring performance and working with developers and QAs to improve it.
• Working closely with Internal Stakeholders, Development Architects/Managers & developers, across locations, to ensure timely delivery
• Build quality frameworks to provide feedback loop to developers to easy and improved contribution
• Vulnerability management including patching systems and implementing security controls

At BNY, our culture speaks for itself. Heres a few of our awards:

• Americas Most Innovative Companies, Fortune, 2024
• Worlds Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN 100% score, 2023-2024
• Most Just Companies, Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloombergs Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your lifes journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.