Patient Access Representative Senior

Allina Health
United States, Minnesota, Coon Rapids
Dec 03, 2024
Number of Job Openings Available: 1 Date Posted: December 02, 2024 Department: 16008932 Revenue Cycle Management Registration Mercy Shift: Day/Evening (United States of America) Shift Length: 8 hour shift Hours Per Week: 28 Union Contract: SEIU-4-Mercy Service Workers Weekend Rotation: Every Other Job Summary: Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career. Key Position Details: .7 FTE (56-hours per 2-week schedule) 8-hour day/evening shiftsvariable shift times (130p-1000p or 330p-1200a) Every other weekend rotation (10a-630p) Benefit eligible Must be able to train for two weeks Monday through Friday 8:00 AM - 4:30 PM Job Description: Responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data for complex billing situations and enters information into the electronic medical record. Principle Responsibilities Greets and welcomes patient in person. Collects demographic and insurance information. Checks in and interviews patient to complete appropriate paperwork. Directs patient to their appointment or procedure. Documents any issues and resolutions in electronic medical record. Uses resources, tools and procedure to complete registration for complex accounts. May assist in scheduling add-on appointments. Verifies eligibility and benefits information for payers and interprets results focusing on complex billing situations. Obtains cost information and explains information to patient if necessary. Collects co-pay or deductibles. Assists and counsels patient with application process for available financial assistance programs. Provides technical or functional direction for employees. Mentors new staff. Uses resources, tools and procedures to complete accounts in assigned work queues. Assists patient in completion of request for information forms and submits to appropriate department. Other duties as assigned. Required Qualifications Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description 2 to 5 years of revenue cycle or healthcare insurance experience 2 to 5 years of customer service experience 0 to 2 years of experience using computer including an electronic medical record, Microsoft Word, Excel and Outlook 0 to 2 years of general office experience 0 to 2 years of experience as a Patient Access Representative Preferred Qualifications High school diploma or GED Associate's or Vocational degree Licenses/Certifications Certified Application Counselors State of Minnesota - MNSure Licensure upon hire preferred Physical Demands Light Work: Lifting weightUp to 20 lbs. occasionally, Up to 10 lbs. frequently