Lead In-House Specialist

Konica Minolta currently has an exciting opportunity for aLead In-House Specialist!

• Provides day-to-day direction and manages work flow of team within set-up center to ensure deadlines are met, provides feedback to management with regard to employment and performance of In-House tech staff.
• Ensures team has the necessary parts inventory and tools to efficiently complete work.
• Assists in the set-up, service and refurbishing of all models when necessary and inspects unitsupon completion to ensure quality standards are met.
• Required to operate a motor vehicle and have a valid drivers license.
• Establishes an up-to-date file of service manuals, part books and other service literature usingthe issued laptop and develops familiarity with contents.
• Must maintain proper territory management
• Maintains tool kit, supplies, and accurate inventory for assigned territory.
• Must maintain the minimum call per day average.
• Maintains effective relationships with customer and fellow employees.
• Provides sales support as required (i.e. advising sales on problems as accounts, service leads).
• Accurately and timely completion of invoices and expense reports.
• Must follow the policies and procedures set forth by Konica Minolta Business Solutions U.S.A., Inc.

cope of Model Knowledge:

• Comprehensive knowledge on the full product line.
• Excellent troubleshooting skills.
• Depth and breadth of knowledge allows this position to provide assistance on complex or unusual problems to in-house and field technicians

* Typical Number of Models Serviced: Current product line and legacy products.

* Responsibility: Leads the workflow for three (3) to five (5) employees in the BSC.

Responsibilities include assigning tasks and assessing skills of those in set-up center. Provides

feedback to management with regard to hiring, terminating, and performance management

when a Supervisor does not exist.

* Level: This position would typically exist only in larger set-up facilities.

* Excellent communication

* Team-building

* Leadership skills

* Presentation skills

* Ability to provide direction and coaching in group and one-on-one situations.

• High School and Technical School graduate or equivalentexperience.
• 5+ years experience related to technical/repair of business equipment.
• Experience, Educational Requirements and Certifications - High School and Technical School graduateor equivalent experience.
• 5+ years experience related to technical/repair of business equipment.

See Training Curriculum

Physical Requirements - The physical demands described here are representative of those thatmust be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is frequently required to use hands tofinger, handle, or feel. Specific vision abilities required by this job include close vision.

Physical Requirements/Physical Demands - Sitting, Standing, Walking, Talking, Hearing, Use Hands to Handle and Feel. Bending over, crawling, kneeling, pushing or pulling, lifting or carrying less than 10 lbs to more than 75 lbs, driving a car, driving/operating trucks, forklifts, or other equipment, being around equipment/machinery, exposed to dust, gas, or fumes, exposed to changes in temperature or humidity.

Specific Vision Abilities -Close Vision, Far Vision

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Comments - Competitive salary

• Outstanding benefits package (including medical, dental, life insurance)
• 401(k) plan with matching company contribution
• Excellent holiday/vacation plans
• Tuition Reimbursement Program
• Employee Referral Bonus Program
• Ongoing professional development training
• Visible, exciting work supporting the sales of cutting edge technology and workflow solutions

Konica Minolta is Proud to be an Equal Opportunity Employer M/F/V/D Committed toAffirmative Action.

Additions such as Vehicle/Phone Laptop -

Other - The work environment characteristics described here are representative of those anemployee encounters while performing the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to perform the essentialfunctions.

OTHER REQUIREMENTS - For Example; requires valid drivers license

The noise level in the work environment is usually moderate.

This job description is not intended to be all-inclusive. Employee may perform other related duties as requested to meet the ongoing needs of the organization.

This posting reflects an existing vacancy that we are actively recruiting for.

Cette annonce correspond a un poste actuellement vacant pour lequel nous recrutons activement.

About Konica Minolta

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansiveIntelligent Connected Workplaceportfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20thanniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to beranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the#1 Brand for Customer Loyalty in the MFP Office Copier Marketby Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for itsbizhub One i-Series. For more information, please visit Konica Minoltaonlineand follow it onFacebook,YouTube,LinkedInandTwitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such assales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Au sujet de Konica Minolta

Solutions d'affaires Konica Minolta (Konica Minolta) a entame son parcours il y a plus de 150 ans, avec la volonte de voir et de faire les choses autrement. Elle fait equipe avec ses clients pour donner forme a leurs idees en appuyant leur transformation numerique grace a un riche portefeuille de solutions pour un milieu de travail connecte et fute. Parmi ses technologies d'affaires, on retrouve des services de TI, la gestion intelligente de l'information, des solutions de securite video et des services d'impression geres ainsi que des technologies de bureau et des solutions d'impression industrielle et commerciale. L'annee 2025 marque le 20e anniversaire de l'entree de Konica Minolta dans le marche de l'impression de production; l'entreprise souligne 20 annees d'excellence, d'innovation et de resultats tout en continuant d'etre une figure de proue dans l'impression numerique commerciale. C'est aussi l'annee ou la marque bizhub de Konica Minolta celebre ses 20 ans, au cours desquels la gamme a revolutionne la technologie de bureau, redefini les processus des entreprises, et evolue continuellement pour repondre aux besoins des milieux de travail modernes, mue par les avancees technologiques et la volonte d'innover. Konica Minolta est fiere de faire partie du palmares 2025 des meilleurs grands employeurs d'Amerique de Forbes, d'avoir figure a plusieurs reprises au palmares CRN des 500 fournisseurs de services geres, d'avoir ete nommee la marque numero un en matiere de fidelite des clients sur le marche des appareils de bureau multifonctions par Brand Keys pendant 18 annees consecutives, et de s'etre vue decerner les prix BLI A3 Line of the Year 2021 et 2025 et Most Colour Consistent A3 Brand 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l'entreprise sur Facebook, YouTube, LinkedIn et Twitter.

Konica Minolta fonctionne selon un modele de services partages nord-americain qui permet d'harmoniser les priorites transfrontalieres et d'ameliorer la prestation de services aux organisations operationnelles. Le modele combine des fonctions de service americaine et canadienne afin d'offrir davantage de ressources aux services de soutien comme l'administration des ventes, la logistique et la chaine d'approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques.

Salary Disclaimer

Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate's skills, experience, jobrelated knowledge, geographic location, and specific business needs.

Salaire- A titre indicatif

Konica Minolta s'engage en faveur de pratiques de remuneration transparentes et equitables. Notre structure salariale est concue pour soutenir la croissance des employes, permettant aux individus de progresser dans la fourchette salariale au fur et a mesure de leur progression. Le salaire de base reel propose variera en fonction des competences, de l'experience, des connaissances liees au poste, de la localisation geographique et des besoins specifiques de l'entreprise du candidat.

AI Disclosure

Konica Minolta Business Solutions (Canada) Ltd., or its authorized third-party contractors, may employ Artificial Intelligence technologies to support elements of the recruitment process. Notwithstanding this, Applications are reviewed by our recruitment team, who always make the final hiring decision.

Mention d'utilisation de l'IA

Konica Minolta Business Solutions (Canada) Ltd., ou ses prestataires tiers autorises, peuvent utiliser des technologies d'intelligence artificielle pour soutenir certains aspects du processus de recrutement. Neanmoins, les candidatures sont examinees par notre equipe de recrutement, qui prend toujours la decision finale d'embauche.

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Declaration sur l'egalite des chances:

Konica Minolta est un employeur souscrivant au principe de l'egalite d'acces a l'emploi et de l'action positive. Nous considerons tous les candidats qualifies pour un emploi sans distinction de race, de couleur, de religion, de croyance, d'origine nationale, de sexe, de grossesse, d'age, d'orientation sexuelle, de statut de personne transgenre, d'identite de genre, de handicap, d'alienation ou de citoyennete, d'etat civil ou de partenariat, d'informations genetiques, de statut de veteran ou de toute autre caracteristique protegee par les lois applicables

Solutions d'affaires Konica Minolta (Canada) Ltee. est un employeur d'opportunite egale.