Operations Analyst

Ampcus, Inc
United States, Virginia, Richmond
1806 Summit Avenue (Show on map)
Jan 19, 2025
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Operations Analyst Location(s): Richmond, VA At any time is overtime required or would you say it is just available as a function of the job. o Overtime is required for this position. o Weather situations dictate overtime as well as having to fill vacant shifts to ensure staffing levels are adequate. Quick description of the role: o High Level Project Overview: monitor and dispatch outage trouble calls, analyze outage calls that come in to determine location of problem, prioritize all emergency work, outage and non-outage work for first responders, talk with customers to determine power issues they are having. What are the top (at least 3 if possible) "must have" skill sets (technical/functional): 1) multi-tasking (handling changing priorities constantly) 2) computer based skills (all Windows applications, typing, etc.) 3) good customer service skills (talking to customers) 4) data analysis (review multiple information sources to determine appropriate action) Top "nice to have" skill sets: o Dispatch skills (call centers, 911 operations centers, utilities, etc.) Soft skill requirements: o Looking for energetic and personable candidates who have a good customer service personality that can talk with customers and field workers all day with a good attitude even during stressful or busy times. o Being coachable/trainable because there is so much to learn with this position. Education and certifications/licensures: o High School Graduate / GED Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, protected veterans or individuals with disabilities.