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Players Club Supervisor

Bally's Corporation
United States, Rhode Island, Lincoln
100 Twin River Road (Show on map)
Jan 13, 2025
Description

  • Supervising shift operations of the Players Club booths. This includes staffing, stocking, providing updated and accurate information to the staff, paging, Box Office operations, bus arrivals/departures, match play coupons, logging bus details, monitoring ACSC, Kiosks and Total Promo programs, monitoring/replenishing representative's cash banks, gift cards and gifts, printing and distributing required promotional reports, executing Promotions, adding on Bonus Play over $100 for Match Play Promotions, completing point adjustments and helping with the schedule along with posting shifts and bids.
  • Investigating, troubleshooting, and correcting guest issues related to Players Club accounts either in person, or via forms, letters, and phone calls.
  • Working closely with the Gaming department regarding guest issues, additional direction and improvements.
  • Working closely with and assisting the other divisions of the Marketing department
  • Assist with preparing and executing all Bus Tours including
  • Monitoring the Call Center.
  • Sending all required emails such as but not limited to bus, match play, and promotional emails at the end of the night.
  • Assist with monitoring all promotional signage and ensuring changeover when appropriate.
  • Participating in Players Club and Marketing meetings.
  • Other duties as assigned.

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