General Duties
Analyze customer utilization of products and services to identify potential, product sales opportunities and referral
Direct deposit products at time of account opening
Issue gift/Ace cards
Quick rate CD's
Assure exceptional customer service
Initiate contact with existing and prospective customers to outline relevant products and services, pending sales referrals, product changes, and new product information
Facilitate timely resolution of customer requests and concerns
Promote customer retention
Participate in community events to identify sales opportunities
Develop sales strategies
Refer customers to appropriate functional areas (e.g. Trust, Mortgage, Insurance, and Investment Services)
Create and maintain records of calling efforts, referrals, new products, and product changes/enhancements
Review and utilize marketing database reports
Keep up-to-date on new retail products, services, regulations, and policies
Responds to customer questions regarding products, explains delivery channels (Branch, TBC, ATM, etc.) to customer to assure that the most convenient delivery options are understood.
Maintain familiarity with the Bank Secrecy Act Policy, OFAC Policy, CIP Policy and any other positions relevant to your position Customer Account Management
Stop Pay Management
Assist with Dormant Account Management
IRA/RMD Management
EOM report of open/closed accounts 5K and above
Manage safe deposit box and unclaimed safe deposit box
Administer debit card issue and operation
Perform Teller Overrides
Assist with Charge offs /reporting to Chex system
Levies / Garnishments (scan to levies email on scanner)
Oversee NSF Accounts - including all calls/letters/logging CRM Other Clerical Duties
Medallion Stamp authorization to verify signature cards for closed accounts/stamp & file
Manage teller referral log
Facilitate LIVE Chat management and online chat response
EOY Record Retention
Assist with answering multiline telephone
All other duties as assigned
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QUALIFICATIONS: Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Computer requirements: Proficiency in Microsoft Office (Word, Excel, Access, and Power Point). Additional requirements:
Excellent customer service
Exceptional written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
Ability to explain the benefits of the most complex bank products and services and answer customer questions regarding these products and services
Knowledgeable of financial institution regulations
Excellent Stress Management/Composure skills
Problem Solving/Analysis
Attention to detail
Strong analytical, time management and organizational skills
Ability to multitask
Strong professional integrity in compliance with company policy, and ethical and legal standards
Ability to practice digression and handle confidential information in a professional manner
Ability to perform duties independently with limited direct supervision working conditions:
This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Attendance requirement: Employees are expected to report to work as scheduled, on time and prepared to start work. Employees are expected to remain at work for their entire work schedule. Late arrival, early departure or other absences from scheduled hours should be avoided Certificates, licenses, or registrations: None Required Physical requirements:
Ability to stand for up to eight hours
Requires bending, stooping or standing as necessary
Requires the ability to hear, speak and/or signal people
Effectively communicate verbally, in writing, and in English
Requires manual dexterity, typing, and the ability to lift files and open filing cabinets
The employee may occasionally lift and/or move up to 25 pounds
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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United Community Bank
Jan 10, 2025