WEALTH MANAGEMENT ASSOCIATE II

Plimoth Investment Advisors

Plymouth, Massachusetts

POSITION TITLE: Wealth Management Associate II

DEPARTMENT: Investment Management and Trust Services

LEVEL: 107

Supports Wealth Management Officers (WMOs) in administration of client accounts and participates in departmental activities and projects. This position may be a steppingstone to a WMO position.

ESSENTIAL RESPONSIBILITIES:

1. Act as expediter for assigned officers, looking for ways to maximize efficiency and suggesting changes to procedures where appropriate

2. Set up and maintain all account information in Trust accounting system

3. Prepare reports for client/prospect meetings when requested

4. Assist clients with requested changes in account information/PIA services as authorized. May suggest services to enhance relationship, in conjunction with WMO

.

5. Act as contact for clients with requests for disbursements, deposits and account questions

6. Manage account cash activity including overdrafts, bill payments, check disbursements, wires

7. Provide coverage for assigned WMOs and other WMAs to ensure superior client service

8. May supervise other WMAs

9. Document calls and requests, sort/respond to mail and inform assigned WMOs of same

10. Use CRM software (currently Salesforce) on consistent basis to document account touches and workflow

11. Open new accounts on Trust accounting system as needed, including quality completion of paperwork, imaging and ownership of entire process, including problem resolution, if necessary

12. Close accounts on Trust accounting system as needed, following all documented procedures

13. Draft letters, memoranda, spreadsheets, et al as needed and deliver to the client/WMO as appropriate.

14. Attend departmental meetings, taking minutes and gathering signatures and savings as required.

OTHER RESPONSIBILITIES:

1. Conduct relationships in a manner to enhance overall efforts of the Company

2. May be asked to lead/chair committees, as appropriate

3. Arrange service calls for office equipment in designated office(s)

4. Make recommendations to supervisor regarding department enhancements/budgetary needs of department.

5. Be alert for and report any potential new business opportunities

6. Embrace the company's commitment by seeking and recognizing opportunities to refer new business to different areas of the BayCoast Bank, BayCoast Financial Services, BayCoast Mortgage Company and BayCoast Insurance Group.

7. Perform additional duties as requested

Knowledge/Skills/Experience Requirements:

Bachelor's degree preferred. At least 1 -3 years in financial services, preferably in the trust and estate industry or with a trust and estate paralegal background.

Strong customer service skills. Excellent verbal and written communication skills. Strong attention to detail required. Ability to multitask, prioritize and work independently.

Strong knowledge of Microsoft Office (Word, Excel, Powerpoint). Knowledge of Trust department functions, both administration and operations preferred

Equipment Used:

General office equipment.

Physical/Work Condition Requirements:

Locations in Swansea, MA, Plymouth, MA or Stonington, CT. This is an on-site position.

In the performance of respective tasks and duties, the employee is expected to successfully perform the essential functions of the position. Reasonable employee accommodation for physical or mental disabilities will be considered on a case-by-case basis. While performing duties the employee is required to sit, talk, hear, lift up to 20 lbs., and may be required to work evenings and/or weekends, attend remote meetings and/or travel.