AV/VC Event Support Technician L3

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Customer is seeking an experienced Audio Visual Engineer to join our growing IT Team and support AV and event operations at our offices globally. Based in our San Francisco office, you will be primarily responsible for our event and conference room spaces globally. is seeking an experienced Audio Visual Engineer to join our growing IT Team and support AV and event operations at our offices globally. Based in our San Francisco office, you will be primarily responsible for our event and conference room spaces globally.

You are someone who asks questions, is confident in not knowing everything, and would rather collaborate with others than go it alone. You are crisp and detail oriented, but able to work outside of the boundaries when necessary. On top of your proven history of success, you have a passion for technology and, like us, you value hard work and fun in equal measure.

This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most of the customer's contractors have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

Requirements:

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  Plan and support events ranging from 300+ person external events to small team meetings.

  
  
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  Collaborate with stakeholders to meet specific technology needs for events.

  
  
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  Perform daily checks of conference rooms and presentation spaces to ensure full functionality.

  
  
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  Operate a wide range of A/V production equipment (Yamaha Mixers, Tricaster, ETC Lightboards, Zoom, Google Meet).

  
  
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  Troubleshoot A/V and network-related issues affecting event setups and performance.

  
  
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  Maintain detailed technical documentation, including runbooks and troubleshooting guides.

  
  
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  Train end-users and devise on-the-fly solutions for events.

  
  
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  Organize and maintain event production inventory and storage spaces.

  
  

Required Skills and Experience:

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  3+ years of experience in corporate live events, conference center operations, or hotel A/V support.

  
  
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  Proven ability to manage multiple projects under tight deadlines in a fast-paced environment.

  
  
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  Strong problem-solving skills with the ability to devise creative solutions on the fly.

  
  
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  Flexible schedule to support occasional night or weekend events.

  
  
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  Proficiency with event production and conferencing technology (Yamaha, Tricaster, Blackmagic ATEM, Crestron, Zoom Rooms).

  
  
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  Experience with collaboration and ticketing software (gSuite, Asana, Zendesk).

  
  
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  Skilled in event coordination and project management with attention to detail.

  
  
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  Effective communication skills and familiarity with presentation and media editing tools (Keynote, PowerPoint, Photoshop).

  
  

Estimated Pay Range: $41.15 - $52.50 USD

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.