Claims Specialist

Recognized as a Milwaukee Journal Sentinel Top Workplace for 12 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We're committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

This position offers both remote and hybrid work locations. Candidates who reside within 50 miles of an office location (West Bend, Madison, Appleton) will be offered a hybrid work schedule. Candidates who are fully remote (beyond 50 miles) may occasionally be asked to travel to an office location for in-person engagement activities such as team meetings, training and corporate events.

West Bend Mutual Insurance is the preeminent mutual insurance carrier in the upper Midwest and has experienced continuous growth for nearly 130 years strong! As we continue to grow, we are looking for an experienced Claims Specialist to join the claims litigation team . This is a wonderful opportunity for an individual who has established themselves as a self-starter, driven, and focused on providing superior service to our insureds and claimants. You will be provided with the tools, training, and support to succeed in your role and there are numerous opportunities given to you to advance in your field.

West Bend is proud to be recognized as an employer of choice and this is a testament to the hard work and dedication of our associates. Join a culture built on a commitment to excellence, integrity and responsibility and see why West Bend is consistently recognized as a top workplace.

Specializes in a both commercial and personal lines litigated claims . Handle high-exposure claims. Utilize current Claims technology. Provide technical advice and direction to claim adjusters, managers, agents and examiners. Direct activities of defense counsel handling litigated files. Research and provide coverage opinions. Handle special projects as assigned. Participate in training of department personnel. Consistently exhibit a high level of customer service and adherence to department audit guidelines.

Preferred Experience and Skills

Prior experience handling complex, large claims
• Proficiency with computers and current technology
• Oral and written communication skills
• Interpersonal skills
• Negotiation and problem-solving skills
• Prior experience handling litigated files

Preferred Education and Training

• Bachelor's degree in Business, Insurance or related field
• Associate in Claims Designation
• CPCU designation or other continuing education

The salary range for this position is $75,101 - $112,651.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.

West Bend offers a comprehensive benefit plan including:

• Medical & Prescription Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Short and Long Term Disability
• Flexible Spending Accounts
• Life and Accidental Death & Disability
• Accident and Critical Illness Insurance
• Employee Assistance Program
• 401(k) Plan with Company Match
• Pet Insurance
• Paid Time Off
• Bonus eligible based on performance
• West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies."

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West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.