Technical Support Technician (US Remote)

Motorola Solutions
paid holidays, 401(k)
United States, Alabama, Huntsville
Jan 25, 2025
Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department OverviewCMSO Software Enterprise Technical Support is a group that delivers solutions to the public safety sector. The group is committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. As part of this team, the PremierOne Support team deploys and supports products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings. Job Description The Support team is comprised of a group of people supporting Motorola Solutions software and services to the public safety market. *The hours for this position include nights, weekends, and holidays.* Responsibilities of the Technical Support Technician include but are not limited to: Supports and configures the hardware and software used in customer implementations Providing technical support to our customers via phone and email as well as responding to tickets through a web portal The person selected for this position will be part of our new Escalations Team. This team will interact with our Engineering and Development teams for the PremierOne Suite and CommandCentral CAD/Mobile/Records suite. Qualifications: High School Diploma or equivalent, Associates Degree is preferred but not required 1+ years of experience working in a customer support or tech support environment Microsoft Windows Server and Desktop Operating Systems (Active Directory) Microsoft SQL Server Web servers Virtualization Software Network Load Balancing and Clustering Network Services (DNS, IP, HOSTS, Routing) Hardware Blades and SAN's Experience in the Information Technology field Excellent verbal and written communication skills Basic understanding of technical support centers Ability to work individually and within a team Ability and willingness to build upon existing skill sets Install, configure, and support Motorola Solutions software Install and configure required 3rd party software packages This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background checkadministered by Motorola Solutions Inc. customers. Target Base Salary Range: $40,400- $64,600 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. #LI-DB1 #LI-REMOTE Basic Requirements High School Diploma or equivalent 1+ years of experience working in a customer support or tech support environment Must be able to obtain background clearance as required by government customer Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Travel RequirementsNone Relocation ProvidedNone Position TypeExperienced Referral Payment PlanYes Our U.S.Benefitsinclude: Incentive Bonus Plans Medical, Dental, Visionbenefits 401K with Company Match 10 Paid Holidays GenerousPaidTime Off Packages Employee Stock Purchase Plan PaidParental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.