Assistant Star Service Manager

The Assistant Star Service Manager is responsible for overseeing and managing the daily operations of the room service and amenities department during the assigned shift. This role ensures that all guests receive the highest level of service, and the team operates efficiently and effectively. The Assistant Manager will work closely with other hotel departments to provide a seamless guest experience and support the hotel's standards and goals.

Qualifications:

• Minimum two years hotel operations and/or food service experience, preferably in room service.

• Proven experience in a food & beverage or room service supervisory role in hotel or similar environment.

• Proficient knowledge of all hotel departments, front office operations, food service, guest service standards, and hospitality industry practices.

• Certification as Food Service Manager or other as required by State County or Local regulations or ability to obtain such certification.

• Relevant coursework or certifications in food service management or hospitality are beneficial.

• Proven ability to train and coach team members to achieve excellence.

• Excellent communication and interpersonal skills.

• Ability to handle stressful situations and resolve conflicts effectively.

• Effective problem-solving skills and a proactive mindset.

• Proficient in using hotel management and POS software and Microsoft Office Suite.

• Strong organizational and multitasking skills.

• Excellent guest service skills.

• Ability to work flexible schedule to include nights, weekends and holidays.

Key Responsibilities:

• Responsible for supervising and leading the outlet, ensuring that staff are properly trained, motivated, and performing their duties to deliver exceptional guest experience.

• Review payroll, manage schedules, maintain labor costs, and adapt operations based on guest needs and trends.

• Foster a positive work environment, encouraging team work and professional growth.

• Ensure compliance with food safety, sanitation and other regulatory Food and Beverage items to include Tips and Service Charges.

• Actively manages Room Service work flow to ensure operation and service is at or above standards. Quickly resolves any potential service barriers.

• Coordinate with the kitchen and other departments to ensure timely and accurate delivery of room service orders.

• Maintain high standards of food quality, presentation, and service.

• Ensures the team has the tools and resources necessary to deliver on service expectations to include checklists, pars and centralizing information and supplies.

• Troubleshoot any POS challenges and coordinates with stakeholders as necessary.

• Monitor and control inventory, ordering supplies as necessary to maintain optimal stock levels.

• Prepare and analyze reports on room service operations, identifying areas for improvement.

• Develops and updates outlet procedures and programs.

• Perform other duties as assigned.