Customer Account Coordinator

Schott North America
paid time off, long term disability, tuition reimbursement
United States, Pennsylvania, Lebanon
30 Lebanon Valley Parkway (Show on map)
Jan 06, 2025
About us Your Contribution Enter customer orders related information into the CRM Input credit limits in SAP, while independently creating credit and debit notes Independently process various customer inquiries Manage customer forecasts by using SAP Create and track customer orders; inform customers and Sales team in case of deviations Update selling prices in SAP in coordination with other responsible departments; support change requests in appropriate systems Optimize KPI results according to the SCM process and provide support to optimize all departmental processes Participate and/or lead projects within area of responsibility Support complaints between customers and internal complaint management contacts Help onboard new hires Support "cross-company" opportunities, including, selling between pharmaceutical packaging sites Maintain a safe and clean workstation Follow Company policies Your Profile High School Diploma / GED, required Associates Degree in Business Administration, or related field, preferred Minimum 3 years of experience in Customer Service, Sales or Order Processing Knowledge of import/export regulations and processes, desired Solid experience in MS Office and SAP, highly preferred Knowledge in Sales/Distribution module (SD), Customer Relationship Management module (CRM), Business Intelligence (BI), desired Experience working in a fast paced manufacturing setting, preferred Understanding of ISO and cGMP, preferred Ability to read, write and speak English language Your Benefits Excellent healthcare benefits including medical, dental and vision Short and long term disability Tuition reimbursement Pet insurance Paid time off Other supplemental benefits available upon election Please feel free to contact us Your Profile High School Diploma / GED, required Associates Degree in Business Administration, or related field, preferred Minimum 3 years of experience in Customer Service, Sales or Order Processing Knowledge of import/export regulations and processes, desired Solid experience in MS Office and SAP, highly preferred Knowledge in Sales/Distribution module (SD), Customer Relationship Management module (CRM), Business Intelligence (BI), desired Experience working in a fast paced manufacturing setting, preferred Understanding of ISO and cGMP, preferred Ability to read, write and speak English language Your Contribution Enter customer orders related information into the CRM Input credit limits in SAP, while independently creating credit and debit notes Independently process various customer inquiries Manage customer forecasts by using SAP Create and track customer orders; inform customers and Sales team in case of deviations Update selling prices in SAP in coordination with other responsible departments; support change requests in appropriate systems Optimize KPI results according to the SCM process and provide support to optimize all departmental processes Participate and/or lead projects within area of responsibility Support complaints between customers and internal complaint management contacts Help onboard new hires Support "cross-company" opportunities, including, selling between pharmaceutical packaging sites Maintain a safe and clean workstation Follow Company policies