Customer Service Representative

Job Summary:

A Customer Service Representative is responsible for engaging with customers on behalf of the company. Duties include answering phone calls and/or emails from customers to take product orders, respond to questions, participate in meetings with the customer service team to discover new communication tactics and maintain expert knowledge about company products or services to best assist our customers.

Key Responsibilities:

• Process and confirm basic orders by phone, fax, or email into the AS400 system
• Manage and update database with all relevant notes
• Be able to work effectively in a positive, fast-paced call center environment
• Be an active supporter of team endeavors to make EF a high-performance workplace
• Work with multiple departments to ensure orders are ready to ship in a timely manner
• Provide customers and sales representatives with accurate information concerning inventory availability, order assignment, pricing, and shipping details as necessary
• Must be able to communicate effectively with customers, sales representatives, and coworkers
• Other duties as assigned

Required Skills:

• Experience in a call center environment preferred
• Working knowledge of AS400 and Microsoft Office
• Be an active listener and read to understand email communications
• Ability to type 45 WPM
• Ability to prioritize and multi-task Customer Service responsibilities
• Must be able to sit and type for long periods of time