(CalPERS) Correspondence Phone Support, Intermediate

Your Role

Our Concierge Customer Experience Teams receive incoming telephone calls from BSC's top tier customers. Our agents are trained to go above and beyond, providing high quality, white glove, one stop shop service. The Concierge Call Center is open 7 days a week, 4:45 a.m. - 8:00 p.m., including most holidays. If hired, you will be required to attend and complete paid, mandatory training remotely. You must attend training each day for 8 hours, totaling 40 hours per week for the required training period. Training hours are 8:00 a.m-4:30.p.m Mon-Fri. After completion of training, agents may work remotely and will be assigned a daily 8hr shift within the aforementioned hours of operation totaling 40hrs a week. The assigned shift can be different from training hours.

Your Knowledge and Experience

• Must reside in the state of CA preferably within a 50-mile radius from one of our office locations - Lodi, Rancho Cordova, Redding, Woodland Hills, Long Beach etc.
• Requires a High School Diploma or GED, or equivalent
• Requires at least 3 years of prior relevant experience
• Flexibility in availability is required including hours and holidays, shifts are not guaranteed
• Requires attending and completing training facilitated remotely
• Requires basic job knowledge of Microsoft Suite systems and the ability to use applications on a computer proficiently
• Requires high internet connectivity speed of a minimum 11MBPS and 3 MBPS upload speed
• Post-training, Requires private work location at their residence free from distractions and within 25 feet of their Wi-Fi modem

Preferred Qualifications:

• Bilingual - Spanish language proficiency as demonstrated by successful completion of an oral language proficiency test
• Camera friendly in coaching's, team meetings, 1:1 with leaders

Pay Range:

The pay range for this role is: $ 18.61 to $ 26.05 for California.

Note:

Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.