Customer Service Manager
(over Fleet Maintenance)
$80,000-$100,000 per year
When you work with Clarke Vehicare, you are working with an industry leader. Our Vehicare team is currently looking for a
Customer Service Manager with experience in Fleet Maintenance to keep up our level of commitment to customer service and safety. Customer Service Manager directs and coordinates customer service activities of fleet maintenance branch to service and maintain a dedicated client delivery. A fleet mechanical background is required and strong customer relationship skills a must. This is a great opportunity with a company that offers a competitive salary, comprehensive benefits, and career growth.
What are the Duties?
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Seeing that all client requests are answered in a timely fashion
- Overseeing the scheduling of work in the shop
- Staffing levels of the technicians
- Overseeing the closing of repair orders
- Overseeing all the shipping & receiving activities
- Branch inventory control
- All branch Human Resources activities
- Client meetings and handling of Customer complaints
- Maintaining client-based reports on client dedicated system
- Responsible for the building and grounds
- Managing monthly workload and repairs to meet client budget
- Capital expenditures
- Responsible for maintaining continual improvement in operations (5s shop, detailed 5S mobile service trucks, technician electronic data entry)
- Sound business practices
- Compliance with applicable OSHA, EPA, DOT regulations
- Monitoring of key branch measures
SUPERVISORY RESPONSIBILITIES
- Customer Service Manager supervises employees of the branch and is responsible for the overall direction, coordination, and evaluation of this operation. Manager carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
EDUCATION and/or EXPERIENCE
- Mechanical background in education and/or experience required. Bachelor's degree (B. A.) from four-year college or university; OR four or five years related experience.
PHYSICAL and SAFETY REQUIREMENTS
- While performing the duties of this job, the associate will be required to move frequently, stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and reach with hands and arms. The associate must be able to regularly lift and/or move up to 50lbs and occasionally lift and/or move up to 100lbs with assistance.
- Implement and enforce Health and Safety rules, regulations, policies, procedures, and prescribed instructions.
CERTIFICATES, LICENSES, REGISTRATIONS
- Valid State Driver's License
Why should you apply?
Clarke Vehicare is headquartered in Cincinnati and has branches across the country! Clarke is over 60 years strong and growing. We provide training, highly competitive salary, full benefits package, and an excellent opportunity for career growth. It's a great group of talented and caring people.
Our Benefits include:
- Weekly Pay!
- Medical, Dental, Vision Insurance starts first day of the month after you start!
- Healthcare Savings Account Option with Annual Company Contribution!
- 401K Savings Plan with Company Contribution Every Paycheck!
- Paid Holidays and Vacation!
- Life and Disability Insurance!
- Enjoy FREE Access Perks Discounts on Dining, Travel, Retail, and Other Services across the Country!
- Work with a GREAT Team of people!
Clarke is an EO employer- M/F/Veterans/Disabled and other protected categories.
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Clarke Power Services, Inc
vision insurance, paid holidays, 401(k)
Jan 07, 2025