Client Experience Trainer

The Client Experience Trainer is responsible for designing, implementing, and evaluating training programs that enhance sales strategies and client experience practices across Medica's various markets. This role will drive best practices to create efficiencies and ensure a consistent experience for clients. This role will collaborate closely with the sales team, stay current with industry trends, and provide ongoing support to team members.

Key Accountabilities:

Program Development and Delivery

• Design and implement training programs focused on improving sales strategies and client experience practices, ensuring alignment with Medica's goals.
• Deliver engaging and effective training sessions, utilizing various instructional techniques and tools to enhance learning.

Best Practice Integration & Documentation

• Stay current with industry trends and best practices to ensure training content remains relevant and impactful.
• Manage and refine playbooks to provide a consistent and high-quality experience for clients across all markets.
• Develop and maintain comprehensive training and documentation and processes to ensure clarity and consistency.

Needs Assessment

• Collaborate with the sales team to identify training needs and develop tailored curriculum that addresses specific challenges and goals.

Ongoing Support

• Provide ongoing coaching and support to team members, reinforcing training concepts and addressing any challenges they may encounter.

Collaboration and Coordination

• Work collaboratively with other teams such as Pharmacy to integrate relevant elements into training programs. Coordinate with internal business partners to align training initiatives with broader organizational objectives.

Qualifications:

• Bachelors degree in Business Administration, Education, or related field or equivalent combination of education and experience required
• 5+ years of applicable experience required
• Proven experience in training and development, particularly in sales or client management environments
• Strong understanding of sales strategies and client management best practices

Skills and Abilities:

• Excellent communication and presentation skills to effectively engage diverse audiences
• Ability to assess training needs and develop tailored training solutions
• Strong analytical and problem-solving abilities
• Proficient in instructional design and training methodologies
• Ability to manage multiple projects and deadlines effectively
• Collaborative mindset with the ability to work cross-functionally

This position is a Hub role, which requires an employee to occasionally come onsite to the designated office, Minnetonka MN, Madison WI and Omaha NE, for applicable heads-up work. Frequency is determined by business need as decided by leadership.

The full salary range for this position is $77,100 - $132,200. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to compensation, Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees.

The compensation and benefits information is provided as of the date of this posting. Medica's compensation and benefits are subject to change at any time, with or without notice, subject to applicable law.

Medica's commitment to diversity, equity and inclusion (DEI) includes unifying our workforce through learning and development, recruitment and retention. We consistently communicate the importance of DEI, celebrate achievements, and seek out community partnerships and diverse suppliers that are representative of everyone in our community. We are developing sustainable programs and investing time, talent and resources to ensure that we are living our values. We are an Equal Opportunity/Affirmative Action employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.