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Microsoft Dynamics Functional Analyst - Order to Cash

Gordon Food Service
United States, Michigan, Wyoming
1300 Gezon Parkway Southwest (Show on map)
Apr 26, 2025
Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... We are seeking a dynamic Functional Analyst to join our team and play a pivotal role in implementing and supporting our brand-new Microsoft Dynamics 365 (MS D365) Cloud implementation, focusing on the critical Order to Cash and Revenue Management modules. You will be at the forefront of innovation, leveraging the latest MS D365 technology to streamline our business processes, optimize system performance, and implement preventive measures to ensure smooth operations. Your expertise will be instrumental in driving our business forward by identifying areas for continuous improvement and collaborating with cross-functional teams to implement effective solutions. Responsibilities: Optimize & Enhance Processes: Continuously analyze and improve Sales & Distribution, driving efficiency and alignment with business needs. Design and implement streamlined processes, leveraging MS D365's capabilities. Resolve & Prevent Issues: Proactively identify, investigate, and resolve system issues, collaborating with technical teams. Implement controls and guardrails to prevent future issues and ensure data integrity. Drive Performance & Innovation: Monitor system performance, identify bottlenecks, and implement optimizations. Stay current on MS D365 features, identifying opportunities to leverage new technologies. Collaborate & Communicate: Work closely with cross-functional teams to gather requirements, provide support, and ensure seamless integration. Write clear functional specifications outlining system requirements. Configure & Test: Configure the MS D365 system to meet business needs. Execute thorough testing to validate system functionality and identify issues. Ideal Candidate Will Have: Strong Analytical Skills: Ability to critically analyze complex business processes and technical issues, identify root causes, and develop effective solutions. Problem-Solving Mindset: A proactive approach to problem-solving, with a willingness to dive deep into issues and find creative solutions. Excellent Communication Skills: Ability to clearly articulate technical concepts to non-technical stakeholders and build strong relationships with cross-functional teams. Collaborative Spirit: A team player who thrives in a collaborative environment and enjoys working with others to achieve shared goals. Adaptability: Ability to adapt to new technologies and changing business requirements, embracing a continuous learning mindset. Experience: Five to eight years previous ERP analysis or ERP software development experience. - Demonstrated understanding of ERP current technologies - Strong commitment to software quality - Proven analytical, critical thinking, and troubleshooting skills - Solid customer focus, teamwork, innovation, creativity, and relationship building Bachelor's degree required in Information Technology, Business Administration, or a related field. Order to Cash: In-depth understanding of Order to Cash and Revenue Management processes, including order management, pricing, transportation, billing, and customer service. Microsoft Dynamics 365: Prior experience with MS D365 is preferred, but candidates with strong experience in Sales & Distribution and CRM modules will be considered. Business Process Improvement: Proven experience in analyzing and improving business processes, with a focus on efficiency and effectiveness. Technical Aptitude: Familiarity with Microsoft D365 configuration, data analysis, and troubleshooting techniques. Project Management: Experience participating in or leading ERP implementation or upgrade projects is a plus. Adherence to Hybrid Work Policy: Adherence to the company's hybrid work policy is an essential function of the Functional Analyst position. The policy is subject to change, and employees will be required to adhere to those changes as a condition of their continued employment. Location: 1300 Gezon Pkwy, Wyoming MI, 49509 Hybrid Schedule 4 days in office 1 day remote Monday to Friday 8 am to 5 pm BE PART OF AN AMAZING CULTURE WHERE WHAT MATTERS TO YOU, MATTERS TO US! Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process. Equal Employment Opportunity is a matter of policy at Gordon Food Service, Inc. and we are committed to a work environment in which all individuals are treated with respect and dignity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to talent@gfs.com and use the words "Accommodation Request" in your subject line. All Gordon Food Service locations are tobacco-free. Gordon Food Service is a drug-free workplace and conducts pre-employment drug tests.