Senior Member Service Representative - Commerce Center Branch (300SMSR)

BRANCH LOCATION

Commerce Center Branch

1777 Reisterstown Road

Pikesville, MD 21208

****INCLUDES SATURDAYS****

POSITION SUMMARY

With minimal supervision, acting as a liaison for the credit union to maintain member loyalty by efficiently meeting the needs or requests of the member. Provide accurate account information as requested by the member and provide information about the various credit union products and services to members and prospective members.

Opens new accounts, resolves issue and professionally handles members inquires' face to face. Proficiently provides a variety of transactional services for member's accounts on deposit, loan and insurance products. Ability to recognize additional financial service needs of the member and able to promote and explain these services/products to the member.

Demonstrates exceptional member service skills and coaching to optimize performance of staff. Serves as a resource throughout the Branch network. Trains new Member Service Representatives and serves as a resource to Branch staff. Can oversee the general operation of the platform and makes exceptions and over-rides.

QUALIFICATIONS

High School diploma, general studies required. 24 months Teller/Member Service required, 24 months financial services background preferred. Above average in the lending process including; input, maintenance, and funding all types of loans. Adherence to the requirements of BSA, the Privacy Act and Elder Abuse reporting is a requirement of the position. Proficient written and oral communication skills. Participation in Business Development activities required. Saturday hours required.

PHYSICAL DEMANDS

While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms and stoop or kneel. Must regularly lift and/or move files and equipment up to 15 pounds and occasionally lift/move up to 25 pound objects. Specific vision characteristics required by this position include close vision, adjust focus, and view a computer screen for extended periods of time. Ability to sit a minimum of 3 hours. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

MECU of Baltimore, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.