Manager, Client Informatics

This job is responsible for providing leadership for developing a data ecosystem for complete business and functional understanding of our client relationships. The scope of this job includes developing the tools and reporting capabilities to develop algorithmic client health scoring that will allow WellSky to constantly and efficiently act to enhance the client experience.

We invite you to apply today and join us in shaping the future of healthcare!

Key Responsibilities:

• Proficient in data storytelling and education to senior leadership, effectively coaching stakeholders in interpretation of data trends and how they impact business objectives, strategy and focus areas.
• Manage a team of business analysts supporting functional leadership, business unit leadership and executive leadership
• Review, recommend and execute on CRM strategies that allow for clear WellSky-wide client optics
• Develop client hierarchy and business rules for how we document and digitize our client relationships
• Develop client level dashboards outlining client health
• Regular business unit and functional reporting outlining longitudinal performance, issues and trends.
• Work with business unit and functional leadership for ad-hoc business performance, issues and trends.
• Work with sales in identifying enterprise opportunities and risks.
• Develop and execute on data foundations required to develop client centered solution telemetry creating an understanding of adoption, utilization, gaps and scope.
• Develop and execute on data foundations required to connect voice-of-the-client into solution level priorities and engineering roadmaps.
• Perform other job duties as assigned.

Required Qualifications:

• At least 4-6 years related work experience.
• At least 0-1 years of relevant management experience.
• Bachelor's Degree or equivalent work experience.

Job Expectations:

• Willing to work additional or irregular hours as needed.
• Must work in accordance with applicable security policies and procedures to safeguard company and client information.
• Must be able to sit and view a computer screen for extended periods of time.

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WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.

WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.

Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.

Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:

• Excellent medical, dental, and vision benefits
• Mental health benefits through TelaDoc
• Prescription drug coverage
• Generous paid time off, plus 13 paid holidays
• Paid parental leave
• 100% vested 401(K) retirement plans
• Educational assistance up to $2500 per year