Customer Service Coordinator

Customer Service Coordinator-1st Shift

Support bringing the right people in the right place.

By creating desirable solutions and great experiences that enrich people's daily lives and the health of our planet, we want to be a driving force in delivering enjoyable and sustainable living. We go to work every day determined to shape living for the better - for our customers and for the health of our planet.

If you share our values, come find your place in our global community.

You will be based in our Fletcher, NC location. The shift will start at 6:00 am and end at 2:30 pm. This role supports the production line and will follow production needs.

Your main tasks:

• First point of contact for all order status requests from sales partners.
• Research order status and escalate to responsible departments.
• Ensure requesting party is informed when orders are shipped, finished, etc.
• Resolve order issues within Warehouse Management System.
• Responsible for special projects and leadership requests as business need dictates.
• Performs all other duties as assigned by the Team Lead, Supervisor, Manager, or Management team.

Qualifications:

• High school diploma, GED, or equivalent required.
• Previous experience working in a warehouse environment.
• Must be able to demonstrate an efficiency with MS Excel, Word, and Outlook.
• Experience with both WMS and TMS systems.
• Ability to be flexible and adaptable in a dynamic environment.
• Strong communicator, self-directed, motivated and goal oriented.

PHYSICAL DEMANDS

• Must be able to lift packages 35 lbs. or less on a consistent basis
• Should be able to team lift any package greater than 35 lbs. but less than 71 lbs.
• Should be able to handle repetitive twisting, lifting, pulling, pushing, reaching, and bending
• Must be able to spend long periods of time on your feet
• Reasonable accommodations may be made to enable individuals with disability to perform the essentials functions of the job.

Benefits:

At Electrolux, we take responsibility for our development in a supportive environment where we embrace our differences and learn from each other. In a truly multicultural setting, we shape living for the better and create remarkable experiences for employees and consumers, all around the globe.

Find out more on:

https://www.linkedin.com/company/electrolux/life/lifeatelectrolux

Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2023 Electrolux Group had sales of SEK 134 billion and employed 45,000 people around the world. For more information go to www.electroluxgroup.com.