New

Bilingual Customer Excellence Specialist, Phones - Temporary

MRA-The Management Association
$21-$24
United States, Illinois, Chicago
Jan 17, 2025
Bilingual Customer Excellence Specialist, Professional Care (Phones) - Temporary This is a temporary position working Monday - Friday, 8:30 a.m. - 5:00 p.m. in McHenry, IL Bilingual in Canadian French & English Medela is seeking a Temporary Bilingual Customer Excellence Specialist, Professional Care (Hospitals) Are you passionate about delivering exceptional customer service and solving problems? Do you thrive in a fast-paced environment and love tackling challenges head-on? If you're bilingual in Canadian French & English and have a keen eye for detail, we want you on our team! As a Bilingual Customer Excellence Specialist, you will play a vital role in supporting our hospital clients by providing top-notch service, managing order processing, and ensuring smooth operations of product and service issues. We are looking for someone with a customer-centric mindset, strong organizational skills, and a proactive approach to solving problems. If you have experience in order entry and product resolution, this opportunity is for you! What You'll Do: Order Processing: Efficiently handle order entries, troubleshoot issues, and process return merchandise authorizations (RMAs) for capital equipment orders related to hospital accounts. You'll also ensure accurate billing entries for monthly, fixed-rate, and prepaid hospital agreements. Customer Excellence: Act as the first point of contact for hospital accounts, addressing any service and repair needs while maintaining excellent communication across all channels. Problem Solving: Investigate and resolve any discrepancies, including issues with shipping, returns, and serial records. What We're Looking For: Bilingual Skills: Fluent in both Canadian French & English, with excellent verbal and written communication abilities in both languages. Experience: At least two years of experience in customer service, inside sales, or a similar role. Experience working with ERP & CRM systems (preferably SAP & Salesforce) is essential. Order Processing Expertise: Previous experience handling order entry, order processing, and product resolution. Tech-Savvy: Proficient in the Windows environment, with strong Excel skills and familiarity with ERP/CRM systems. Attention to Detail: Strong problem-solving ability and attention to detail to manage hospital equipment, order processing, and service needs effectively. Flexibility: Open to a temporary position and eager to work in a dynamic, team-driven environment. Education & Skill Requirements: High school diploma or GED required. At least two years of experience in a customer service, inside sales, or a similar role. Experience working with CRM & ERP Systems. Pay Range: Starting at $21 per hour This is not a job description. More details will be provided regarding the functions of this position. At Medela, you will be joining a global community of colleagues, united by the purpose that drives our business: helping people. Medela exists to advance human health and well-being through knowledge-based and innovative human milk and medical vacuum solutions. Our employees are empowered to serve this purpose in a family-owned company that is growing rapidly around the world. We value intensive exchanges, diverse perspectives, and unbureaucratic decisions. You will have the opportunity to develop at an international level, and witness the direct impact your work has on our company's success. If you are interested in this opportunity, we are looking forward to receiving your application. For this position we only consider direct applications - thank you for your understanding. As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, citizenship, sex, protected veteran status, age, physical or mental disability, medical condition, HIV/AIDs status, marital status, domestic partner status, sexual orientation, gender identity (transgender status), weight, height or any other characteristic protected by federal, state, or local law or ordinance. https://mandatoryview.com/?LicenceId=e7c44cfe-6946-4b77-9939-493d186ba760&ProductType=OnlineApplicant&SubType=PG