Technology Support Specialist - Lexington, KY

TEKsystems
$17.00 - $23.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Kentucky, Lexington
Jan 17, 2025
Description TEKsystems is seeking an IT professional for the role of Technology Support Specialist for one of our clients based out of Lexington, KY. The successful candidate will be responsible for providing technical computer assistance to users of computer based software applications, and/or hardware, providing Technical Assistance to problem determination and resolution for computer hardware equipment and/or software application. May become service desk expert in one of the following areas. 1) Hardware support for computer peripherals, and infrastructure equipment, and/or 2) Core Business Software Support, and/or 3) External Software. ESSENTIAL CHARACTERISTICS OF THE SUCCESSFUL CANDIDATE: COMPUTER TECHNICAL CERTIFICATION IN MOS, MTA, MCP, A+ OR MCITP PREFERRED IDENTIFY TRENDS IN INCIDENTS CROSS TRAINS OTHER SERVICE TECHS SUBMIT SOLUTIONS TO SUPERVISOR FOR KNOWLEDGEBASE ARTICLES COMMUNICATE WITH COMPUTER SYSTEM USERS TO PROVIDE TRAINING AND/OR ASSISTANCE FOR SOFTWARE APPLICATION PROGRAMS. GIVE INSTRUCTIONS TO USERS ON COMPUTER APPLICATIONS AND THE USE OF COMPUTER EQUIPMENT. PROVIDE ASSISTANCE FOR USERS EXPERIENCING PROBLEMS WITH COMPUTER APPLICATION. INSTALL AND UNINSTALL COMPUTER EQUIPMENT AT STATEWIDE COMPUTER SITES. TEST COMPUTER EQUIPMENT TO ASSURE SERVICEABILITY AND DEPENDABILITY. PERFORM BASIC DIAGNOSTIC TESTING ON MALFUNCTIONING EQUIPMENT UTILIZE COMPUTER PROGRAMS FOR PROBLEM DETERMINATION KEEP RECORDS AND STATISTICS ON ALL PROBLEMS AND ASSISTANCE CALLS UTILIZING ONLINE INFORMATION MANAGEMENT SOFTWARE. PROVIDE TECHNICAL INFORMATION TO SYSTEM SUPPORT PERSONNEL, VENDOR REPRESENTATIVES AND/OR COMPUTER OPERATIONS STAFF TO RESOLVE PROBLEMS RELATING TO NETWORK OR COMPUTER SYSTEMS ASSIST IN SYSTEM RECOVERY DURING COMPUTER FAILURES. MAINTAIN COMPUTER SYSTEM DATABASE. AVAILABILITY FOR ON-CALL ROTATION DURING NON-BUSINESS HOURS. OTHER DUTIES AS ASSIGNED. Skills desktop support, printers, application support, win 10, dell, break/fix, configuration, Office 365, Windows 10, Help desk, Hardware, Software upgrades, Desktop pc support, Technical support, Service desk, Deployment, windows 11, Hardware/software, Application support, Phone support, troubleshooting, customer service oriented, hardware installation, Active directory, Servicenow, A+, Customer service, Imaging, Printers, Help desk support Top Skills Details desktop support, printers, application support, win 10, dell, break/fix, configuration,Office 365,Windows 10,Help desk,Hardware,Software upgrades,Desktop pc support,Technical support,Service desk,Deployment,windows 11,Hardware/software,Application support Additional Skills & Qualifications Must have STRONG customer service skills and work well with non-technical end users. Must be responsible, courteous and reliable. Will be dealing with all levels of end users. Mileage expenses will be reimbursed for travel. Experience Level Entry Level Pay and Benefits The pay range for this position is $17.00 - $23.00 * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Lexington,KY. Application Deadline This position will be accepting applications until Jan 30, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.