Customer Care Representative

TEKsystems
$18.00 / hr
dental insurance, life insurance, paid time off, sick time, 401(k), retirement plan
United States, Rhode Island, North Kingstown
Jan 17, 2025
Hiring Customer Care Representatives for a Specialty Insurance Distributor! Description The Customer Care Representative responds to inquiries regarding insurance coverage submitted by association members through various channels, assisting in the enrollment process and servicing policies. Expected to demonstrate all the required skills and abilities on a timely basis by performing the following duties: ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other additional duties may be assigned. Answers inbound calls involving questions leading to sales of new policies and the service of those policies Makes outbound calls to follow up on prospects, telemarketing calls and replies to service questions that involve research. Performs various administrative tasks such as preparing and typing memorandums and letters as a result of sales made and service questions. Communicates daily and interacts to develop positive working relations with customers, peers, team members, managers, and carriers of the products we sell and service. Builds strong relationships with their customers and contacts. Ability to give detailed explanation of the products being recommended and sold, while fulfilling the insurance needs of the clients. Provide clients with satisfactory explanations of the Carrier's product policies and the procedures for obtaining service from the carriers. Adapts to new work methods, conditions and policies and works within company philosophy and culture Ability to work with ongoing change. Acts as an advocate for the clients and intercede on their behalf with the carriers involving claim, enrollment, and billing problems Provide advice and direction without prior authorization. Bind policies and make sales. Adhere to schedules, Customer Service Telephone Etiquette, availability for calls, sales goals and time service goals Must use creative and innovative techniques to sell products and find solutions to client services issues. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have knowledge of Customer Service, insurance line business and selling skills. Effective oral and written communication, personal computer software and mathematical skills are necessary. Ability to effectively communication information and respond to questions from managers, clients, customers, and the public. Excellent benefits are provided once perm, including: Generous paid time off Opportunity to cross function and work with other teams which allows for exposure into future roles Health and Dental insurance Retirement benefits Extensive Training program Once converted to perm, there is an opportunity to get your licensing paid for by the company Individuals with the following qualities will be a great fit: Outgoing and engaging in person and over the phone Engaged, motivated, and willing to learn Someone tech-savvy Servant mentality Positive attitude, and a problem solver Career-focused Training & Onboarding:* To get started, you will commit to 8-12 weeks of training. Training is comprehensive and as such we expect you to limit PTO. After training you will move into a consistent schedule that ranges between 8am-8pm Monday to Friday with one later shift required per week. SCHEDULE: Must have availability between 8am-8pm; Monday-Friday. Candidates will work a full 40 hours with 4 shifts that are 8-5pm and 1 shift that is 12pm-8pm. For Example: Monday 8a-5p, Tuesday 8a-5p, Wednesday 12p-8p, Thursday 8-5, Friday 8-5 Pay and Benefits The pay range for this position is $18.00 - $18.00 * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in North Kingstown,RI. Application Deadline This position will be accepting applications until Jan 24, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.