New

DevOps Applications Analyst I, Intelligent Automation

Mass General Brigham (Enterprise Services)
United States, Massachusetts, Somerville
399 Revolution Drive (Show on map)
Jan 17, 2025
At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise. We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways. Reporting to the Manager, Intelligent Automation, the DevOps Applications Analyst I is a key role that supports and maintains operational RPA processes in the organization. This role involves monitoring process runs, resolving issues, and implementing small changes to improve efficiency and reduce exceptions. Education Bachelor's Degree Computer Science required or Bachelor's Degree Related Field of Study required Experience Related IT experience, ideally in healthcare IT environment 0-1 year required Knowledge, Skills and Abilities Ability to document workflows and business processes Strong interpersonal skills to effectively communicate with both technical and non-technical staff Strong analytic and problem-solving skills Ability to learn quickly Knowledge of Microsoft Office 365 and other popular office productivity solutions An understanding of workflow-based logic and the ability to both understand a business process from a workflow diagram and to illustrate a written process description as a workflow diagram. Solid end-user computing skills, for example, intermediate spreadsheet user or similar. Any deeper technological experience such as coding or databases is advantageous but not essential. The ability to work with a structured and methodical approach, combined with an inquiring mind. Time management skills and the ability to simultaneously work on multiple automations. Excellent relationship-building skills. Good written skills with the ability to produce clear and concise documentation. Experience creating and modifying Power BI reports preferred. Knowledge of ServiceNow preferred. Physical Requirements Standing Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.