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Practice Manager Internal Medicine

HonorHealth
United States, Arizona, Mesa
10238 East Hampton Avenue (Show on map)
Jan 18, 2025
Overview

  • Up to $10,000 Sign-On Bonus
  • Located at E Hampton Ave & S Crimson Rd
  • Monday - Friday; 8am to 5pm
  • Internal Medicine Residency Program
  • Current Practice Manager experience preferred
  • Residency experience highly preferred buy not required

Looking to be part of something more meaningful? At HonorHealth, you'll be part of a team, creating a multi-dimensional care experience for our patients. You'll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact.

HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more.

Take advantage of an amazing opportunity to be the Practice Manager of a new initiative with HonorHealth. This is a leadership opportunity to manage, build, and lead a three (3) year Internal Medicine residency program. The job is set in the East Valley in an Outpatient Clinic setting that is attached to the Mesa Hospital. To ensure the success of the Program, there will be Attending Providers, 15 Residents, 1 GME Coordinator, MAs, Reg Sched and other support staff to assist with the care of both sick & well patients 18 years and older. This will be a learning environment that is considered fast-paced, team oriented and resemble a close-knit family since the team will work as one providing care while learning.

The ideal candidate must meet the minimum requirements Bachelor's Degree or 4 years' work related experience in Business, Management, or Public Administration or 4 years leadership experience in outpatient clinic or related center, one (1) year of leading people, projects or teams in a physician practice, and the ability to obtain a Fingerprint Clearance Card if needed. To ensure success in the role, experience as a Practice Manager, residency knowledge and background are essential to the role as well as being able to lead, manage and oversee a team as you build a program and while preparing for future growth. This is an amazing opportunity for a leader with initiative, good communication skills and the ability to see the future!

Join us. Let's go beyond expectations and transform healthcare together.

HonorHealth is one of Arizona's largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses nine acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With more than 16,000 team members, 3,700 affiliated providers and over 1,100 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com.



Responsibilities

Job Summary
The Practice Manager directs, coordinates and manages all operations and related activities of an outpatient clinic or federally qualified health center.

The Practice Manager manages the day to day operations that are related to an outpatient medical practice. The medical practice may include integrated services such as dental, nutrition, and behavioral health.

Takes complete ownership for the successful operations and strategic planning of the clinic, including financial, employee engagement, retention and patient experience. Responsible for ensuring that high quality patient care and customer service is delivered in the most financially efficient way. Works in a strong dyad relationship with the providers, Associate Directors, and/or Administrator. Collaborates with all leaders in the market to provide seamless and integrated service to our patients.

  • Responsible for strong financial performance through ensuring proper controls and practices are followed and documented to secure the financial viability of the practice. Prepares and executes budget; monitors and approves payroll, ordering of supplies, and inventory. Also ensures accurate charge capture.
  • Provides exceptional leadership and promotes teamwork and collaboration. Creates an environment that supports high employee and physician engagement. Strategically selects, onboards, continuously develops, rewards, retains, and provides transparent performance feedback to all staff, leaders, and providers. Maintains competencies to function in any of the staff roles as needed in order to support efficient operations.
  • Ensures compliance for various accrediting bodies and government agencies and performs all necessary reviews, audits, education, and training to maintain compliant status. Serves as the compliance liaison for the practice.
  • Collaborates with marketing to build and maintain community partnerships and relationships to attract new customers, retain existing customers and support desired brand positioning. Partner with Marketing and others to support location, provider and/or specialty promotion.
  • Continuously monitors the operations and workflow and revises operational procedures as necessary, in alignment with system practices, to ensure efficiency and drive extraordinary results. Constantly identifies and implements areas for improvement and efficiencies including identified quality indicators. Develops and maintains a culture of safety in order to prevent or reduce errors and improve quality for patients, providers, and staff.
  • Provides highest level of patient experience by ensuring data is monitored on a regular basis and staff are constantly exhibiting behaviors and services that our patients expect and deserve. Partner with the Patient Experience Team to optimize the patient experience and lead by example creating a personalized experience for customers. Proactively leads service recovery activities.
  • Determines physical maintenance and equipment needs and repairs and coordinates with internal or external resources. Resolves problems on a day-to-day basis to ensure the environment supports our employee's engagement and meets our patients' expectations.
  • Performs other duties as assigned.

Qualifications

Education
Bachelor's Degree or 4 years' work related experience in Business, Management, or Public Administration or 4 years leadership experience in outpatient clinic or related center Required

Experience
1 year of leading people, projects or teams in a physician practice Required

Licenses and Certifications
Fingerprint Clearance Card - State Have a current Fingerprint Clearance card, or within seven (7) working days after employment shall apply and be eligible for a Fingerprint Clearance Card (Pediatric Behavioral Health Sites ONLY) Required

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