Limousine Dispatcher - Corporate

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

As a Limousine Dispatcher, you will ensure smooth and efficient transportation services for our VIP clients, guests, and executives across all MGM properties. You will also set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us. This will be an on-call, part-time position based in one of our corporate offices.

THE STARTING PAY:

• $21.25 per hour.

THE DAY-TO-DAY:

• Coordinate guest limousine reservation requests with casino hosts and VIP personnel.

• Maintain accurate records of all transportation activities in the department.

• Communicate through two-way radio or cellular telephone with limousine and shuttle bus drivers to understand constant status and location; communicate through a multi-line phone system with other departments and properties to assist both drivers and guests.

• Use computer programs to track airline flights, review limousine reservations, find addresses and map driving routes.

• Order extra limousines from outside companies for special events and areas outside average driving distances.

• Train newly hired dispatchers on working with radios, computer programs such as Customer Relations Management (CRM), answering multi-line phone system and dispatching.

• Prioritize guest reservations / dispatches and assign errand requests to runners.

• Answer incoming calls and assist when necessary or direct calls to appropriate areas.

THE IDEAL CANDIDATE:

• Prior experience within transportation and/or as a dispatcher in a related field, preferred.

• High school diploma, GED or equivalent.

• Excellent interpersonal skills and effective listening abilities.

• Takes pride in their work, can multi-task and describes themselves as detail oriented.

• Available to work on-call hours as shifts will be varied to include weekends, holidays, and call offs.

THE PERKS & BENEFITS:

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

• Wellness incentive programs to help you stay healthy physically and mentally.

• Free meals in our employee dining room.

• Free parking on and off shift.

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

VIEW JOB DESCRIPTION:

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