IT Support Specialist II

The IT Support Specialist II/IT Consultant will work with a team of full-time staff and students on technology classroom support, design, installation, monitoring, maintenance, repair, and training. The primary responsibility of this position will be to assist in the maintenance and day-to-day support of the more than 130 technology classrooms and university computing labs. This position will also collaborate with different departments on campus in the planning, design, and management of projects involving the renovation or upgrade of both centrally scheduled and departmental learning spaces. Equipment expertise includes projectors, visual presenters, audio amplifiers and mixers, various audio and video switching devices and electronic control systems as well as PCs and Macs in our environments. This individual will maintain documentation of equipment and procedures pertaining to technology classroom environments.

Kansas State University's Division of Information Technology is committed to providing excellent IT services to the K-State community in support of the teaching, learning, research, and service missions. We offer a wide range of information, technology, and communications services. We provide leadership for developing and delivering computing and digital resources to K-State students, faculty and staff. In addition to the operation and management of IT Services, the Division comprises the administrative service functions of HR, finance, and communications. The Division coordinates and manages central IT business services including Enterprise Systems, Portfolio & Project Governance, Infrastructure & Operations, Academic Applications, Information Security, and Academic IT and Research Support.

This position is on-site.

Minimum Qualifications:

• High school diploma and two years of relevant experience
  
  

Preferred Qualifications:

• B.S. Degree or higher in an Information Technology related field or 5+ years of experience in an IT administration or IT support capacity.
• Experience maintaining and programming Crestron and Extron systems and equipment.
• Extensive knowledge and use of more complex Window-based applications, such as databases in a multi-user environment.
• Experience with Microsoft Windows domains and Windows Server environments.
• Experience in a higher education environment working with a team of technical staff and students.
• Certification in AMX, Crestron and/or Extron programming, proficiency in MS Office, MS Project, MSVisio or AutoCAD, Adobe Product Suite, and CTS, CTS-D or CTS-I Certification is desirable.
• Working knowledge of general electronics and high-end audio/visual equipment.
• Ability to communicate technical concepts to individuals with varying levels of IT skills from programmers to end users in classrooms and lab environments.
• Proven track record of completing projects on time and the ability to balance multiple tasks and priorities effectively.
• Adaptive to changing learning environments and levels.
• Ability to learn new procedures, topics, hardware and software at a relatively quick rate.
• Ability to work independently.
• Proficiency in the use of software/applications such as: course management systems, trouble ticketing system, web design, presentation, word processing, publishing and html.
• Excellent interpersonal, written, and verbal communication skills in relation to documentation, user guides and other materials used for training purposes.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Excellent troubleshooting skills are required, including the ability to think quickly in a high-pressure situation, the ability to quickly and clearly communicate verbally and non-verbally. Customer service orientation toward a diverse group of users who possess varying levels of technical skills. Note that some troubleshooting occurs under less than ideal situations or during intense situations.

Please submit the following documents:

• Resume
• Three references with contact information

Immediately and continues until January 22, 2025.

$20.30 - $25.87 hourly ($42,216-$53,819 annually)