Remote New

Manager, Technical Support

PowerSchool Group, LLC
life insurance, parental leave, paid time off, tuition reimbursement, 401(k)
United States
Jan 18, 2025
menu opener Products < Back to Main Menu close Products Student Information Cloud PowerSchool SIS Document Management Enrollment Enrollment Express Ecollect Forms Special Programs Personalized Learning Cloud Schoology Learning Performance Matters Curriculum & Instruction ContentNav Student Success Cloud MTSS Attendance Intervention Behavior Support College, Career, & Life Readiness Cloud Naviance CCLR Headed2 Connected Intelligence P20W Talent Recruitment & Retention Cloud SchoolSpring Job Board Applicant Tracking Candidate Assessment Employee Records SmartFind Express Perform Professional Learning Resource Planning Cloud Allovue Allocate Allovue Manage Allovue Budget Suite Atrieve BusinessPlus eFinancePlus Analytics & Insights Student Analytics Risk Analysis Student Readiness Analytics Talent Analytics Predictive Enrollment Analytics Continuous Improvement Plans Connected Intelligence K-12 Communication Tools SchoolMessenger SafeArrival SchoolMessenger Communicate SchoolMessenger SecureFile SchoolMessenger Presence MyPowerHub PowerSchool AI PowerBuddy for Assessment PowerBuddy for College and Career PowerBuddy for Community PowerBuddy for Data Analysis PowerBuddy for Engagement PowerBuddy for Learning Solve a NeedNeeds close < Back to Main Menu Solve a Need Needs Engage & Motivate Your Students Address Attendance, Behavior & MTSS Protect Student Information Encourage Data-Driven Growth Hire & Retain Teachers Enable Family Communications Are You AI Ready? Unify Your Finance & HR Prepare Students for the Future Run Small Teams Efficiently Support a RoleRoles close < Back to Main Menu Support a Role Roles Superintendents Curriculum & Instruction IT/Technology Human Resources Student Services Professional Development Counselors & Student Support Chief Financial Officers Teachers Communications Directors Global RegionsRegions < Back to Main Menu close Global Regions Regions Find Solutions Available In Asia-Pacific Canada Europe India Latin America Latin America (Espanol) Middle East & Africa Solutions Tailored To International Schools Ministries of Education Solutions in the United States Choose Your State PowerSchool AI close < Back to Main Menu PowerSchool AI Are You AI Ready? Take the Self Assessment Preparing for AI Evaluating AI Applications On-Demand Webinar Series: Are You AI Ready? Resources for AI in Education On-Demand Webinar: Meet PowerSchool PowerBuddy From Our Blog: Transforming Education with Responsible AI Learn More about AI in Education AI from PowerSchool PowerSchool AI PowerBuddy PowerBuddy for Assessment PowerBuddy for College and Career PowerBuddy for Community PowerBuddy for Data Analysis PowerBuddy for Engagement PowerBuddy for Learning Community & Support close < Back to Main Menu Community & Support CHAMPIONS Champions Program Council on Education Innovation (CEI) User Group Network Honor Roll Awards SUPPORT Support Overview PowerSchool Community Schoology Learning SERVICES Services Overview Deployment Technical Cloud-Based Hosting Customer Education Transformation PowerPack Resources close < Back to Main Menu Resources Resource Library Explore our library of resources for best practices, thought leader articles, real-world success stories, the latest product information, and more. Explore All Resources BY TYPE Events & Webinars Blog eBooks & Whitepapers Videos Product Demos ROI Calculators Infographics & Worksheets Case Studies BY TOPIC Artificial Intelligence Federal Funding Data Analytics Assessment Behavior & SEL Cybersecurity & Data Privacy Communications Student Data TRAINING PowerSchool University EDGE 2025 Company close < Back to Main Menu Company ABOUT POWERSCHOOL Why PowerSchool? About Us In The News Leadership Team PowerSchool Education Fund Council on Education Innovation Cybersecurity, Data Privacy, & Infrastructure SIS Security Incident Contact Us PARTNERSHIPS Our Partners Strategic Partners Become a Partner CAREERS Careers & Culture Diversity, Equity & Inclusion PowerUp Internship Program At PowerSchool, understanding the needs of educators, students and families is our top priority. Visit the PowerSchool Center for Education Research to learn more. Learn More Get a Demo Demo Parents & Students Support Search Login Get a DemoDemo QUICK LINKS Log In Parent, Student Resource Center Contact Us Request Demo Manager, Technical Support Support 2024-49706 Remote - US Apply View All Jobs View All Remote Jobs Overview At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you're joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere. Team Overview The Services team works closely together to set PowerSchool customers up for ongoing success through post-implementation support, troubleshooting, consultation on system setup options, and training on features and functionality. The team offers cross-portfolio support, all while meeting organizational objectives for revenue, utilization, and customer satisfaction. Responsibilities Description This position provides technical expertise and team leadership to our team responsible for loading K-12 assessment and other data into the Analytics and Insights platform. Assessment data is a key and foundational dataset that allows our customers to fully utilize the Analytics and Insights platform to impact instructional outcomes. This position will work collaboratively with our product team and our global customers, leveraging knowledge of K-12 assessment data and technical competencies, to ensure that data is rapidly and accurately loaded and to resolve and rapidly address technical questions and issues, with a focus on providing an outstanding customer experience. Additionally, this position will create internal and client-facing documentation and contribute to the evolution of the Analytics and Insights product. Qualifications Minimum Qualifications Minimum of 3 to 5 years of relevant and related work experience. Bachelor's degree or equivalent, or equivalent relevant work experience. Experience managing small to midsized teams or functional areas Experience with and understanding of K-12 assessment terminology, practice, score data and test metadata Understanding of data warehouse concepts and terminology Functional knowledge of and ability to use SQL for troubleshooting and analysis A keen eye for detecting anomalies in data An inquisitive and solution driven approach to data analysis Must thrive in a fast-paced, ever-changing environment Articulate communication skills with the ability to drive a phone conversation Ability to effectively prioritize and escalate customer issues as required Strong attention to detail and time management Strong oral and written communication skills Strong customer service, presentation, and conflict resolution skills Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes Able to be successful with ambiguity and solving the client issues, working across functional lines to advocate and solve issues for the client Preferred Qualifications Basic understanding of any or atleast one of the following technologies - JSON, JavaScript, C is desireable Experience developing technical documentation Understanding of the concepts of Agile development Compensation & Benefits Compensation & Benefits PowerSchool offers the following benefits: Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D) Flexible Spending Accounts and Health Savings Accounts Short-Term Disability and Long-Term Disability Comprehensive 401(k) plan Generous Parental Leave Unrestricted paid time off (known as Discretionary Time Off - DTO) Wellness Program, including ClassPass & Employee Assistance Program Tuition Reimbursement Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage A reasonable estimate of the base compensation range for this position is $61,900 - $126,400 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; specific geographic location; internal equity; internal pay ranges; and market data/range parameters. EEO Commitment EEO Commitment PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accomodations@powerschool.com. Apply View All Jobs View All Remote Jobs PRODUCTS & SOLUTIONS Find a Solution PowerSchool AI Student Information Cloud Personalized Learning Cloud Student Success Cloud Talent Recruitment & Retention Cloud College, Career & Life Readiness Cloud Resource Planning Cloud Higher Education COMPANY Contact Us About PowerSchool Careers & Culture Council on Education Innovation Student Data Security Accessibility in Canada Brand Guidelines Compliance Reporting POPULAR LINKS Login Parent & Student Resources PowerSchool Community Support Overview Contact Sales Privacy Statement PowerSchool Responsible Disclosure Program Terms of Use 150 Parkshore Dr. Folsom, CA 95630 2025 PowerSchool. All Rights Reserved