New

Mobile Category Manager - Customer Base

Altice USA
United States, New York, Long Island City
Jan 18, 2025
Optimum Are you looking to Optimize your life? Start your exciting path to a rewarding career today! We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community. If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you! We areOptimum! Job Summary The Category Management Manager - Customer Base will coordinate with the Product Development team to manage the strategy and performance of the overall B2C / B2B Mobile Product Roadmap as it relates to the Customer Base. This role will partner with the other category manager of acquisition role to drive the growth, profitability and retention of the mobile category. report to the Senior Director of Category Management and will work closely with Finance, D&A teams, Care and Retention , CBM and Offers teams in addition to the mobile product management team to ensure performance of the mobile portfolio and goal achievement. In addition, this role focus on operational processes and improvements as related to the mobile business and management of the customer base. Responsibilities Product and Program Strategy and Growth: * Responsible for partnering with the Product Development team to drive product strategy and lifecycle management of the Mobile services and Value-Added Services product portfolio, including but not limited to programs that impact churn, LTV and device upsell opportunities. * Responsible for improving device upgrades for the mobile base including CPO devices and accessories through offers, programs and partnerships with sales, care and CBM teams. * Active strategic and execution partnership with key cross-functional teams to ensure successful category management of product portfolio including acting as the primary interface to Finance and D&A teams for business planning and reporting * Serves as the primary interface Sales, Care and Retention teams to ensure alignment on Mobile Product positioning and growth and retention strategies. This includes but is not exclusive to compensation and recognition, performance and participation goal setting and achievement tracking. * Understands customer need and behavior delivers products/services that meet/exceed them. * Works with the GTM team and Sales Operational leads to define the product go-to-market launch strategy and execution, and leads post-launch and ongoing E2E experience oversight. * Looks for opportunities to improve and grow mobile VAS, including items like ILD, top-ups, Device protection/open enrollment * Crafts and refine Product Positioning document to guide customer and channel facing asset development * Collaborate around price moves to maximize both category and portfolio subscriber volume and revenue * Uses CX tools such as the mobile app (or mobile section of the app), loyalty programs, referral programs Operations and Production Support: * Responsible for overseeing production support and defects for all mobile products and features relating to current role * Driving operational needs of the mobile business and working closely with IT and Amdocs on new processes and defect resolution Reporting and Insights: * Continue driving customer experience analytics to measure the impact of items like throttling on CX and churn * Track achievement to budget targets and KPIs Qualifications * BA required * Minimum of 8+ years in product management, operations, Mobile Sales or category management * Advanced knowledge of Telco and Mobile products and technologies * Strong understanding of mobile services and products * Strong P&L leadership and mindset with a strong track record of growth * Strong financial analysis capabilities * Proven experience of data-driven decision-making, action, and delivery * Proven ability to collaborate across growth, technology, sales, operations, and marketing teams to optimize and expand product offerings and solutions while driving growth and delivering the customer promise * Robust understanding of consumer behavior, technology trends * Proven presentation acumen, effective collaborator, and superior influencing skills * Demonstrated experience developing and providing sound, data-driven guidance, and decisions to senior business leadership on sales strategies and performance * Demonstrates influential leadership with authentic motivation capabilities, and proven ability to successfully manage through transformation and change At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey. If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity. All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity. We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law. The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law. Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQfor further details. This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $123,379.00-$202,694.00/year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.