Contact Center Supervisor

Cadence Bank
United States, Mississippi, Tupelo
Jan 21, 2025
Description What The Role Is: Responsible for oversight within the Contact Center. Lead contact for our retail bank products and services. Provides sales support to trust officers. How You will Make an Impact Leading a special process, function, and/or team in the Contact Center Ensure that processes and procedures are followed Responsible for reporting results and/or statistics related to process, function, and/or team Developing processes and people to improve the customer experience Assists with decision making Assists with Contact Center strategy Develops and implements Contact Center processes and procedures Who You Are Job Specifications (Knowledge, skills, and abilities normally required for competent performance in the job) May also include: Personal characteristics of a successful candidate (Task-oriented, independent worker, assertive, creative, etc. High School diploma required and some college preferred 2-3 years of financial services experience Excellent written and verbal communication skills Professional writing skills Strong computer skills Regular and reliable attendance Works cooperatively with others If your experience aligns with this description, please consider applying. Many skills are transferable among industries and a passion for the role and willingness to learn are important considerations. We believe that a diverse workforce creates problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply. Qualifications Behaviors Leader - Inspires teammates to follow them Team Player - Works well as a member of a group Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)