New

Customer Consultant - Inbound

People Gas
remote work
United States, Illinois, Chicago
200 East Randolph Street (Show on map)
Jan 21, 2025
Peoples Gas, a subsidiary of WEC Energy Group, is seeking a Customer Consultant in our Chicago, Illinois location. The hourly rate starts at $23.65, with the opportunity for performance increases and additional differential pay for bilingual (Spanish) candidates who pass the bilingual assessment. Our bilingual positions start at $25.15 an hour. There may be a remote work option for this position after successful completion of training and meeting performance goals. Tentative Start Date: March 17th, 2025 What We Offer Competitive pay starting at $23.65 per hour Benefits including medical and prescription, dental, vision, retirement and more Job Responsibilities Do you enjoy guiding customers and taking control of various situations in order to resolve issues efficiently while giving customers what they need? As a Customer Consultant, you will be responsible for handling On/Off Orders, while receiving and verifying information for customers and coordinating schedules for gas service when necessary. Additional responsibilities include handling customer billing inquiries over the telephone regarding where to pay bills and billing details. Consultants will report also emergency or outages to the appropriate service department, and respond to customer inquiries and provide appropriate safety information. Successful applicants must possess customer service experience. Computer experience is required. Our hours of operations are Monday - Friday 7:00am-7:00pm and Saturday from 7:00 am- 3:00 pm. Shift selections are offered based on seniority and it is typical for new hires to work an afternoon/evening shift during their first round of shift selections. Please join us and apply today! Minimum Experience Required 1+ years Customer Service Experience High School Diploma, HSED, or GED is Required. Preferred Requirements Proficient at understanding verbal and written Spanish language Testing requirements Selection System for Customer Service (SACS): This test is a multitasking simulation that places the candidate in a realistic environment and directly measures the candidate's ability to switch among job-related tasks, while maintaining the quality and accuracy critical in customer service positions. This simulation measures 10 competencies that predict success across customer service role. The 10 competencies include customer focus, multitasking, ownership, positive attitude, problem solving, processing speed, quality focus, sales focus, integrity, and words per minute (WPM). End Date: 01/28/2025 Minimum Posting Range: $23.65 Maximum Posting Range: $26.29 The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary/pay within the pay range will be based on several factors, as applicable, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs. At WEC Energy Group, it is not typical for an individual to be hired at or near the top of the range for their role. WEC Energy Group benefits We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary. Learn more at Careers WEC Energy Group and its subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected class. EEO/AA policies and statements