New 
Account Executive
 JLL | |
 United States, New York, New York | |
| 148 West 37th Street (Show on map) | |
 Jan 22, 2025 | |
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Account Executive
The Account Executive creates and drives the account plan to exceed the client's expectations, leads the Account team to deliver outstanding performance and ensures safety and efficiency are at the highest levels. This opportunity is leading a large account team with significant growth expected over the next several years, supporting a Fortune 50 client. THE TEAM The Account Executive will lead a large team of talented Material Handling, Base Building and Engineering professionals and technicians managing and maintaining a network of fulfillment and sortation centers in North America.Direct reports will include four Operations Directors responsible for discreetaspects of the 130MSF portfolio. They are supported by 14regional maintenance managers (RMMs) who support a portfolio of client locations. A significant expansion of the portfolio is expected and additional RMMs will be added to the team to accommodate growth. Other key team leaders include a Finance Director, HR Director, Communications Director, Performance Director and Safety Director. MAJOR RESPONSIBILITIES The Account Executive is accountable for developing and implementing an account plan which will exceed our client's expectations and ensure a healthy long-term relationship.The Account Executive anticipates client needs and delivers to outperform on the key performance indicators within the contract and builds financial plans to exceed revenue and profitability. The Account Executive creates and manages high performing teams which not only deliver operational excellence but keeps employees engaged and thriving.Safety, Innovation, Cost Optimization, Reliability and Uptime are essential to the success of the engagement.The client environment is a 24x7 operation which regularlyrequires engagement and leadership outside of normalbusiness hours. ESSENTIAL FUNCTIONS CLIENT SATISFACTION Executes the vision and strategy of the account plan ensuring the client objectives and interests are met Ensures service delivery is high quality and exceeds client expectations Develops, manages and implements Voice of the Customer (VOC) to regularly gain input and direction from clients Responds to any client issues in an expedient and professional demeanor Dives deep intoissues to inform both near-term mitigationsand long-term solutions to avoid repeating issues BUILDS AND MANAGES HIGH-PERFORMING TEAMS Hire, attract and retain a team of top talent employees; improve team performance through regular coaching and feedback; provide recognition Understand the client's key business drivers; focus the team to ensure those priorities are aligned with our deliverables Embody the firm's and client's values and core behaviors of collaboration, integrity and excellence Advances the firm's diversity and inclusion priorities by focusing on talent moves, i.e. hiring, rotation and promotion FINANCIAL MANAGEMENT Develops budget and manages to ensure plan is met or exceeded in both growth and profitability Balance negotiating contracts, amendments, and/or minor changes to contract exhibits multiple times/year while protecting the account's people, performance, and financial position Retain all current business lines and expand the book of business with the client to extend beyond existing product lines or geography Make investments as needed to ensure performance and growth objectives are achieved while still maintaining current year profitability COMPETENCIES CLIENT FOCUS Dedicated to exceeding client expectations and continuous improvement thru rigorous application of proactive planning and lessons learned reviews Proactively solicits and responds to feedback and input from the client Establishes and maintains effective relationships with customers and gains their trust and respect Experienced in managing multiple client contacts across a large geography Able to manage through conflicting client priorities RESULTS-DRIVEN Measures the relevant data (financial, environmental, performance) and uses the data appropriately to reassess, adjust, expand or curtail Takes corrective action quickly and decisively when performance falls short of expectation or when redirection is required NATURAL COACH Clearly establishes performance expectations and goals for employees Provides point in time feedback to enhance performance of employees Creates an environment with strong morale Experienced in managing large and geographically diverse teams SOLUTIONS ORIENTED Uses rigor and logic to solve difficult problems with effective solutions Identifies issues before they become problems Looks beyond the obvious and doesn't stop at the first answers Realize operating leverage through process improvement, gaining capacity for value-added work INDUSTRY KNOWLEDGEABLE An expert in industrial material handling or fulfillment/sortation centers Minimum of 15 years of experience in a significant leadership role across the Americas with teams of similar scale PERSONAL CHARACTERISTICS The successful candidate will be an innovative, forward-thinking, creative individual with the highest ethical standards The candidate must possess strong communication skills, and the ability to influence others to achieve results Bias for Action: Engages immediately to solve problems; able to course correct quickly as timetables and requirements change in response to the client's business needs; is capable of leading without 100% certainty of a solution in place; willing to do what it takes in all situations and build a team of the like-minded individuals TRAVEL Travel: Will vary from 25% - 75% as the business requires EDUCATION AND EXPERIENCE Bachelor's degree, MBA or similar graduate degree desirable | |