MEMBER SERVICES COORDINATOR

American Academy of Neurology
medical insurance, dental insurance, vision insurance, paid holidays, tuition reimbursement, 401(k)
United States, Minnesota, Minneapolis
201 Chicago Avenue (Show on map)
Jan 24, 2025
MEMBER SERVICES COORDINATOR What you'll do. As a Member Services Coordinator, you'll be at the heart of delivering outstanding customer service to members, nonmembers, patients/caregivers, and staff requesting information. You'll be the go-to person for answering questions and providing key information on American Academy of Neurology membership, products, and services, ensuring everyone's needs are met with care and efficiency. In addition, you'll play a crucial role in managing and maintaining member records and processing product orders with accuracy and speed, helping to keep everything running smoothly. Your dedication to excellent service will make a real impact on our community! Please review the attached job description for full details. If viewing from an external site, please visit: https://www.aan.com/about-the-aan/work-at-the-aan. Who we are. Join a diverse community of fun, energetic, and dedicated employees and members who are committed to supporting neurologists worldwide in providing exceptional care to their patients. The AAN's vision is to be indispensable to our members, and we continue to embrace our values of Community, Leadership, Well-being and Diversity, Equity, and Inclusion. Together, we pursue our mission to enhance member career fulfillment and promote brain health for all. The AAN, founded in Minneapolis in 1948, supports and represents more than 40,000 neurologists and neuroscience professionals worldwide who provide crucial patient care, seek new cures and treatments for brain disease and work to ensure patient access to the right care. Our headquarters is in the historic Mill District of downtown Minneapolis, and our public policy office is near the action on Capitol Hill in Washington, DC. What we look for. Education: Associate of Arts/Vocational/Technical Degree in Business, Management, Communication or related field of study is required Bachelor's Degree is preferred Experience: Minimum of 1 year of experience providing high level, quality customer service is required Customer Service and/or call center experience within a Professional Association is preferred Previous experience using an online membership database such as Salesforce is preferred Equivalent combination of education and experience beyond the minimum requirement may be substituted for qualification requirements. Travel Requirements:* Minimal travel required - up to 5% Location: Minneapolis, MN and is identified as primarily remote (ability to work remotely, but required to work in the office as needed or requested) Schedule: Scheduled hours of 8:30 a.m. - 5:00 p.m. CT; Occasional evening and weekend required What we offer. If our great people, great mission, and great location weren't enough, we offer great benefits that work as hard for you as you do for us. Twenty-two days of paid personal time off (PTO) in the first year Ten paid holidays, one floating holiday, plus a year-end closure (Dec 25-Jan1) in addition to PTO Ten bereavement days for an immediate family member, five days for other family members One-time home office equipment reimbursement up to $100 401k company contribution of 10.5% of salary Medical insurance (Both Traditional PPO and HDHP) Flexible spending plan - medical and dependent care Health Savings Account with company contribution Dental insurance Vision insurance Accident, Critical Illness, and Hospital Indemnity Insurance options ID theft protection Employer paid Short-Term Disability, Long-Term Disability, and AD&D insurance Paid Parental and Paid Family Care Leave Travel insurance Computer loan purchase plan Transportation subsidy Tuition Reimbursement Professional Development opportunities Diversity, Equity, and Inclusion training programs Flexible work schedules Mental health resources On-site workout facility, gender neutral restroom, lactation room, and wellness room Reasonable Accommodations Diversity, Equity, and Inclusion is a commitment of the AAN. The AAN is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, sexual orientation, genetic information, or any other characteristic protected by law. If you need assistance with completing our online application process, and/or require a reasonable accommodation for any part of the hiring process, please contact employment@aan.com. American Academy of Neurology 201 Chicago Avenue Minneapolis, MN 55415 www.aan.com