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Manager Security and Parking

Massachusetts Eye and Ear Infirmary - MEI
United States, Massachusetts, Boston
243-245 Charles Street (Show on map)
Jan 27, 2025
Summary
Provides specific security managerial oversight of a departmental shift or location, the incumbent also performs diversified administrative and operational tasks of a responsible and discretionary nature to ensure effective and efficient 24-hour a day security operations for healthcare facilities. Supervises operational personnel, assures appropriate security response, proper follow-up occurs on all incidents and that all documentation is accurate and complete. Participates in the formulation and implementation of departmental strategic planning, coordinates the implementation of specified operational initiatives, participates in the annual preparation of the department budget and ensures that hospital employees, visitors and patients heed hospital policies and practices relating to security issues, assesses, monitors and ensures that departmental training for departmental training of operational staff is completed. Responsible for monitoring certain building management and life safety functions and works collaboratively with key departments to ensure that the physical environment of facilities is maintained according to hospital standards and lease requirements

Does this position require Patient Care?
No

Essential Functions
-Participates in interviewing and hiring process for operational staff; provides orientation to new employees; evaluates capability, performance, efficiency and appearance of staff on a routine basis, completing formal performance evaluations annually

-Assesses and participates in the training needs of operational staff; conducts training sessions in a workshop/classroom setting

-Works with department management team in its total quality management efforts in order to improve services, enhance productivity and support to the hospital community

-Serves as member of departmental Senior Management Team. Participates in departmental goal setting, policy and program development, and long and short term objectives Director

-Coordinates departmental and hospital-wide projects, committees and initiatives

-Serves as liaison to hospital departments and/or organizations providing such services including, but not limited to, problem resolution, customer service functions, special parking needs, and maintains working relationship with landlord representatives to assist in resolving building issues/concerns

-Ensures that required departmental, hospital, JCAHO, OSHA, CMS and other safety standards are adhered to by assisting with problem resolution

-Conducts both security surveys and risk assessments of facilities and individual department areas

Education
Bachelor's Degree Criminal Justice preferred

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials
Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred Certified Healthcare Security Supervisor [CHSS] - International Association for Healthcare Security & Safety preferred Personal Drivers License (New Hampshire) - New Hampshire Division of Motor Vehicles preferred

Experience
supervisory experience in operations environment 8-10+ years required experience in hospital, security/police, emergency medical or customer services 3-5 years preferred

Knowledge, Skills and Abilities
- Strong interpersonal and communication and customer service skills Recognize, acknowledge, respect and effectively interact with people of different ages and cultures, establish positive relationships, gain trust and respect of others.
- Ability to deal with, and effectively deescalate, anxious/stressed people and manage aggression.
- Strong problem solving skills.
- Critical and analytical thinking, good judgment, prioritizing, industrious and creative resolutions for positive outcomes.
- Customer service skills; accessible, energetic, concerned, empathetic, positive attitude, collaborative and flexible.
- Displays positive image, tact and diplomacy, active listener, articulate.
- Demonstrates the understanding of community policing, risk analysis and crime prevention concepts and practices.
- Able to lead and develop others.

Physical Requirements

  • Standing Frequently (34-66%)
  • Walking Frequently (34-66%)
  • Sitting Occasionally (3-33%)
  • Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
  • Carrying Frequently (34-66%) 20lbs - 35lbs
  • Pushing Occasionally (3-33%)
  • Pulling Occasionally (3-33%)
  • Climbing Rarely (Less than 2%)
  • Balancing Frequently (34-66%)
  • Stooping Occasionally (3-33%)
  • Kneeling Occasionally (3-33%)
  • Crouching Occasionally (3-33%)
  • Crawling Rarely (Less than 2%)
  • Reaching Frequently (34-66%)
  • Gross Manipulation (Handling) Frequently (34-66%)
  • Fine Manipulation (Fingering) Frequently (34-66%)
  • Feeling Constantly (67-100%)
  • Foot Use Rarely (Less than 2%)
  • Vision - Far Constantly (67-100%)
  • Vision - Near Constantly (67-100%)
  • Talking Constantly (67-100%)
  • Hearing Constantly (67-100%)


Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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