Customer Service Manager

#INDGHP

Education and Experience

• High school diploma or GED equivalent.
• One (1) year of retail production supervisory experience required.
• One (1) year goal setting and tracking experience required.
  
  
  
  • (For internal applicants, one (1) year supervisory experience may be waived if the internal applicant successfully completed ninety (90) days as a Customer Service Coordinator or Production Coordinator and completed the following modules: Leadership Development, Financial Literacy, Production/Process Analysis, and Human Resources.)
  
  
  
  

Skills/Abilities/Qualifications

• Must be able to continuously perform repetitive work, at a set pace.
• Proficiency with Microsoft Office suite software including a strong emphasis on Word and Excel.
• Must possess strong interpersonal skills with excellent communication skills.
• Must possess a valid driver's license with reliable transportation to attend meetings, trainings and other store related business within the GKA territory.
• Willing to transfer to other store locations within GKA system according to company needs.
• Bilingual a plus.
• Exhibits a high level of integrity and business ethics.
• Exhibits a high level of adaptability and flexibility.
• Duties will be conducted at the retail store, warehouse, or other assigned Goodwill Keystone Area locations where no cooling or heating will be available. Exposure to extreme heat, cold, dust, animal hair and sometimes humidity.
• Able to lift, carry, push, and pull a minimum of 50 pounds occasionally and 30 pounds frequently.
• Prolonged standing, walking, reaching, stooping, lifting, pulling, bending, kneeling.
• Must complete and successfully pass State background check, Child Abuse Clearance and FBI Clearance.

Goodwill Keystone Area is an Equal Opportunity Employer and is committed to complying with all federal, state, and local laws that prohibit discrimination in employment. We provide equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.