Inside Sales Application Engineer, Pump Technologies

Job Title
: Inside Sales Application Engineer
Location
: Ivyland, PA (On-site)

About Us

Ingersoll Rand is a Fortune 500 company with a passion for making lives better. We do this by living our values, and through a relentless focus on the success of our customers and partnering with our employees to think and act like owners. We believe in sustainability through the development and distribution of a broad range of global brands designed to meet the needs of our customers in both efficient and responsible ways. Ingersoll Rand is a diverse and inclusive environment. For more information visit: www.irco.com.

Job Overview:

We are currently seeking an organized and collaborative individual to join our team. This role will be responsible for supporting quotes and order management of configured and engineered product orders for our mission-critical pump technologies in a manufacturing facility. An Application Engineer works with a team to ensure the efficient and accurate pre-sale and post-sale support activities for industrial products serving the water treatment, oil/gas, and/or petrochemical industries while adhering to safety and quality standards. The ideal candidate is a problem solver, communicative, adaptable and can meet deadlines and prioritize multiple projects.

Responsibilities:

Application Engineering

• Respond to customer inquiries for pump technology product selection, pricing and application support for standard, configured and engineered- to-order products
  
• Prepare and submit quotations and technical bid documents utilizing a variety of product selection tools, internal ERP system and technical resources
  
• Review RFQ's, specifications and provide application engineering expertise in special applications (i.e. conceptual design of special configurations, evaluation of existing designs, basic modification of existing designs, etc.)
  
• Provide technical and commercial support to Regional Sales Managers, channel partners, and end users
  
• Provide project management
  for orders requiring special designs, documentation, testing and inspection from order receipt through customer acceptance
  

Customer Support

• Coordinate with internal departments and outside suppliers for quoting and project management
  purposes
  
• Represent the company in customer meetings and coordinate commercial and technical negotiations as needed
  
• Assist with aftermarket application support, spare parts selection and troubleshooting
  

Training and Development

• Participate in training programs to improve engineering skills and product knowledge
  
• Attend monthly EHS trainings
  
• Follow all policies and procedures (i.e. report on time and ready to work - Start/Lunch/Breaks
  

Quality Control

• Provide technical support for evaluation of customer warranty issues
  
• Participate in engineering and quality discussions
  

Safety Compliance

• Follow all safety guidelines, including wearing appropriate personal protective equipment (PPE)
  
• Report any safety hazards or incidents to supervisors promptly
  

Cleanliness and Organization

• Maintain a clean and organized work area
  
• Follow 5S principles (Sort, Set in order, Shine, Standardize, Sustain)
  

Requirements:

• Bachelor's degree in engineering, required
  
• 3-5 years of quoting and/or project management
  experience
  
• Minimum of 26 points in the skills matrix with proven proficiency in job knowledge and training
  
• Ability to troubleshoot and support customer's requests
  
• Ability to work independently and in a team environment
  
• Proficient computer skills (i.e. log on credentials (SSO), JD Edwards, and Microsoft Outlook, Word, and Excel)
  
• Experience with industrial products in municipal water treatment, oil/gas, and/or petrochemical industries preferred
  
• Experience with metering pump technologies, a plus
  

• Communication
  
• Efficiency
  
• Productivity
  
• Troubleshooting
  
• Project Management
  
  
• Analytical
  

Travel & Work Arrangements/Requirements:

• Fully site based
  
• Climate controlled manufacturing plant
  
• Protective eyewear and footwear required
  

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.