Technical Services Engineer

From a small family business to a multi-billion-dollar global company, Sonoco has been changing the face of products and packaging since 1899 - all while keeping the heart of "People Build Businesses" alive.

Our talented people are at the core of our growth, constantly reinventing the Sonoco wheel with brilliant solutions every year. Today we are a world leader in global packaging solutions with diversified operations in over 34 countries. We're extremely proud of our portfolio of brands, our achievements in sustainability and industrialization and the groundbreaking work accomplished by our people.

We are seeking a highly experienced Senior Technical Services Engineer to join our team. Reporting directly to the Manager of Technical Services, you will provide advanced technical support for customer processes, troubleshooting, and can/end failure investigations at customer locations. You will leverage your extensive knowledge in 2-piece and 3-piece steel can and steel end manufacturing to deliver exceptional service and solutions to our clients.

What you will be doing:

• Adhere to all company and customer safety protocols, ensuring a safe working environment.

• Regularly travel to customer locations to provide on-site support.

• Utilize your technical and regulatory expertise to certify steel cans and ends.

• Initiate and lead customer complaint investigations, gathering samples and relevant traceability information.

• Collaborate with customers to quarantine suspect products while minimizing operational disruptions.

• Lead and assist in sorting or containment activities at customer locations.

• Provide comprehensive training to customers on steel food cans, ends, and double seam evaluation.

• Prepare detailed specification documents and customer communications.

• Conduct statistical analysis of manufacturing data to identify trends and improvements.

• Communicate technical details clearly and concisely to customers.

• Develop strong relationships with internal manufacturing locations and external customers.

• Support plant and technical projects as needed.

• 50-75% travel to customer or internal manufacturing locations.

Location:Dandridge, Tennessee; Milwaukee, Wisconsin; Madison, Wisconsin

We would love to hear from you if:

• Bachelor's degree in a physical science or engineering field (Food Science, Chemistry, Biology, Packaging, Mechanical/Chemical/Metallurgical/Materials Science Engineering).

• Minimum of 5 years of experience in: Industrial or academic laboratory settings, Food or personal care products manufacturing, Food, beverage, or consumer products manufacturing, Steel, coatings, or corrosion testing/engineering.

• Proven ability to communicate effectively and build relationships.

• Proficiency in Microsoft Office suite applications.

• Strong data analysis and statistical analysis skills.

• Demonstrates self-awareness and uses feedback to improve.

• Instills trust through honesty, integrity, and authenticity.

• Relates openly and comfortably with diverse groups of people.

• Consistently achieves results, even under challenging circumstances.

Compensation:

The annual base salary for this position is below. A higher base salary may be available depending upon experience and qualifications.

Engineer I role is from $67,040 to $75,420.

Engineer II role is from $80,320 to $90,360

Engineer III role is from $100,560 to $113,130, plus an annual target bonus of 7.5% of base salary.

Engineer IV role is from $116,160 to $130,680, plus an annual target bonus of 7.5% of base salary.

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We are an equal opportunity employer, and we strictly prohibit and do not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic.