Product Manager - Commercial Digital Products

General Purpose

The Product Manager of Commercial Digital Products manages Alpine Bank's suite of business and commercial online and mobile banking platforms.

Essential Duties/Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regular and Reliable attendance is required as an essential function of this position.
• Responsible for the maintenance, efficiency, and continued growth of our existing digital products and services; including but not limited to business online and mobile banking, commercial online and mobile banking, and our positive pay suite of products.
• Creates efficiencies, and continually researches and implements new services.
• Works closely and collaboratively with management, other product managers, branch locations, and various other internal departments to initiate and develop outstanding commercial digital services.
• Researches, analyzes, and understands the products that the Bank's competitors are offering and communicates these findings to management and other stakeholders.
• Trains internal banking staff on the systems to enable them to better meet and exceed customer expectations.
• Spearheads upgrades and enhancements to the Bank's business and commercial online and mobile banking platforms and coordinates system changes to other areas within the bank.
• Advises on updates to product agreements, risk assessments and policies while working closely as a team player with other bank stakeholders, including but not limited to internal audit.
• Participates in projects as directed.
• Performs other duties as assigned.

Employees are held accountable for all duties of this job.

Job Qualifications

Knowledge, Skills, and Ability:

• Displays excellent written and verbal communication skills.
• Ability to share technical expertise with team members and subordinates.
• Strong understanding of digital banking systems, information technology systems and software with a high proficiency in the use of Adobe, Microsoft Excel, Microsoft Word and Microsoft PowerPoint.
• Self-motivated, works well under pressure and meets deadlines.
• Skill in obtaining information and identifying key issues and relationships relevant to achieving a long-range goal or vision.
• Understanding how to identify problems and willingness to make recommendations to address them.
• Ability to deal with frequent change, delays, or unexpected events.
• Skill in understanding customer needs and delivering unsurpassed customer service.
• Detail oriented with exceptional organizational skills.
• Ability to work independently with a minimum of supervision.

Education or Formal Training:

• Minimum of High School Diploma or General Education Diploma (GED) equivalent required.
• A Bachelor's Degree with focus in Technology, Design, Entrepreneurship, Analytics, Marketing, Business, or similar field is preferred.
• CTP, AAP, AIPMM or related field certification a plus.
• Possession of, or ability to obtain, a valid State of Colorado Drivers' License, required.

Experience:

• A minimum of two to three (2-3) years working in the Financial Services industry is preferred.
• A minimum of one (1) year working in the Digital Banking environment or similar is preferred.
• A minimum of at least Two (2) years of product management or equivalent demonstrated through one or a combination of the following: work experience, training, education is preferred.

Working Conditions

Working Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers. Occasional travel to conferences, meetings and branch locations, evening and weekend work should be anticipated.

Physical Activities:

These are representative of those which must be met to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Employee also may have to lift up to 25 lbs.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Starting Rate of Pay is between $22.00 and $27.00 per hour, depending on experience.

Position is anticipated to close on February 21, 2025 or until filled.

For an overview of our employee benefits please visit: Alpine Bank Careers Page