Manager, eMAR Integration Support

PharMerica

The eMAR Integration Support Manager is responsible for overseeing the lifecycle support of eMAR integrations with our pharmacy dispensing systems, managing a remote support team and collaborating with internal and external stakeholders to ensure integrations remain functional and streamlined. The role requires technical knowledge of healthcare interoperability standards, eMAR systems and long-term care pharmacy operations.

This is a remote opportunity and applicants can reside in any State within the Continental USA.

Schedule: Monday - Friday

Join our PharMerica team! PharMerica is a closed-door pharmacy where you can focus on fulfilling the pharmaceutical needs of our long-term care and senior living clients. We offer a non-retail pharmacy environment. Our organization is in high growth mode, which means advancement opportunities for individuals who are looking for career progression!

PERKS of this eMAR Implementation Manager Opportunity:

Health, dental, vision and life insurance benefits
• Company paid STD and LTD
• Tuition Assistance
• Employee Discount Program
• 401k
• Flexible schedules
• Paid-time off
• Tuition reimbursement
• Non-retail/Closed-door environment

Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide.

If your passion is service excellence and top-quality care come join our team and apply today!

*Position will be posted for a minimum of 7 business days

• Leads and mentors a team of 4-6 remote support specialists.
• Manages the performance and development of team members.
• Ensures that all team members are trained in both technical and customer support skills.
• Manages inbound and outbound Tier 1 technical support requests, ensuring timely resolution.
• Acts as an initial point for integration and systems issues for internal support structures such as account management, operations, or sales.
• Maintains internal and external customer-facing documentation for eMAR integrations and processes.
• Manages internal projects related to data delivery
• Monitors key performance metrics (KPIs) including ticket volume, response times, resolution rates and root cause findings and solutions
• Reports on performance metrics on a weekly, monthly, quarterly and annual basis
• Collaborates with interdepartmental teams to streamline processes and improve customer outcomes related to integration and support

• Bachelor's degree or equivalent experience required
• 5+ years of experience in project management and technical support required
• Knowledge of eMAR/EHR systems like PointClickCare, QuickMAR, MatrixCare, Yardi, etc required
• Understanding of Healthcare Interoperability standards (HL7, NCPDP) required
• Strong proficiency in core Microsoft Suite as well as a basic understanding of Microsoft Power Apps required
• Experience in long-term care pharmacy operations preferred
• Familiarity with FrameworkLTC, QS1, AS400, ServiceNow, DocuTrack/ECM, or other commonly used pharmacy systems preferred