Customer Service Representative

Company: Victor Stanley

Job Location: Dunkirk, MD

Work Setting: In-Person

Summary:

The Customer Service Representative will work together with the Corporate Business Development and Inside Corporate Business Development teams as well as other staff members to grow existing customer base, create new customer base and meet or exceed sales expectations while increasing customer satisfaction.

Tasks:

• Answer customers' questions about products, prices, availability, and product uses.
• Work with new and existing customers to discuss their needs, and to explain how these needs could be met by specific products.
• Quote prices and other bid specifications.
• Inform customers of estimated delivery schedules, warranties, or other information pertaining to purchased products.
• Collaborate with colleagues to exchange information such as business development strategies and marketing information.
• Follow up on orders and quotes.
• Other duties as assigned.

Skills:

• Speaking - Talking to others to convey information effectively.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Time Management - Managing one's own time.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Negotiation - Bringing others together and trying to solve problems.

Attributes:

• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Speech Clarity - The ability to speak clearly so others can understand you.
• Written Comprehension - The ability to read and understand information and ideas presented in writing.
• Written Expression - The ability to communicate information and ideas in writing so others will understand.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop, kneel, talk, or hear. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, and the ability to adjust focus.

Experience and Education:

Requires an advance related degree or a high school diploma/equivalent with over 2 years of work-related experience.

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