Quality Assurance & Improvement Specialist - EMS (onsite)

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Licensure as a State of West Virginia EMT or be able to obtain, within 60 days of hiring, certification as a Nationally Registered Emergency Medical Technician.

EXPERIENCE:

1. Two (2) years of experience as an Basic Life Support clinician.

2. Two (5) years of Microsoft Office experience

PREFERRED QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Licensure as a State of West Virginia AEMT or Paramedic or be able to obtain, within 60 days of hiring, certification as a Nationally Registered Emergency Medical Technician AEMT or Paramedic.

2. Bachelor's Degree prepared, within 2 years, from an accredited college or university in business, statistics, quality, healthcare, or related field.

3. Certification and experience as an EMS Instructor.

4. Patient Safety or Healthcare Quality Certification (or obtained in 2 years)

EXPERIENCE:

1. Three (3) years of demonstrated work experience in managing QA/QI, risk management, privacy, and safety compliance programs.

2. Two (2) years of experience as an Advanced Life Support (ALS) provider is preferred.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

1. Review reports generated by EMS personnel for accuracy, completeness, and policy and protocol compliance.

2. Conducts case reviews and evaluations of 911 communications for measurement of protocol compliance.

3. Monitor EMS system and personnel performance to provide patient care feedback by reviewing Patient Care reports to ensure correctness and completeness. Follow up with EMS personnel to correct any errors or discrepancies or provide clarification.

4. Recommends and designs quality assurance and quality improvement evaluation methodologies.

5. Analyzes CAD data to determine trends in response time and resource utilization.

6. Recommend updates to training for individual personnel or entire department based on report reviews.

7. Support and assist with initial and continuing education, new hire classes, and other education or training programs as directed.

8. Collaborates with Medical Directors and Mon EMS leadership to make recommendations for clinical remediation and/or improvements in clinical standards of practice.

9. Liaison and point of contact for customer concerns regarding clinical matters.

10. Assists in research including data collection and written reporting.

11. Reviews and recommends patient care guidelines, policies, and operational procedures.

12. Conducts compliance audits for the organization to test compliance with established laws, regulations, company policies, and managerial guidelines.

13. Presents evidence-based indicators and standards to measure, assess and improve quality patient outcomes and works collaboratively with Mon EMS leadership to approve and implement these initiatives.

14. Develop, support and deliver data analysis and services such as dashboards, scorecards and reports, to measure and trend key Quality Metrics, performance improvement initiatives, and support regulatory reporting requirements.

15. At the direction of the Director of Clinical Services or Medical Director, investigate sentinel events, patient safety concerns, complaints, and deficiencies in standards of care; maintain documentation of QI investigations; and make recommendations for post-investigation actions to the organization.

16. Maintains security and privacy of all company and patient information at all times in accordance HIPAA and all other local, state, and federal regulations.

17. Performs data collection and analysis - Develops reports, charts, and infographics to share data.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Physical Ability - Tasks require the regular and, at times, sustained performance of moderately physically demanding work, typically involving some combination of climbing and balancing, stooping, kneeling, crouching, and crawling, and that may involve the lifting, carrying, pushing, and/or pulling of heavy objects and materials.

2. Sensory Ability - Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds,

odor, depth, texture, and visual cues or signals. Some tasks require the ability to communicate orally.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Essential functions are regularly performed without exposure to adverse environmental conditions; performance of functions in the field may require exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, smoke, temperature and noise extremes, hazardous materials, fire, unsafe structures, heights, confined spaces, machinery, vibrations, electric currents, traffic hazards, bright/dim lights, toxic agents, human bites, explosives, water hazards, violence, disease, pathogenic substances, or rude/irate people.

SKILLS AND ABILITIES:

1. Ability to effectively communicate verbally and in writing.

2. Ability to read, understand, curate, and analyze data.

3. Ability to utilize computing systems that are required for essential job functions.

4. Reliable and self-motivated.

5. Ability to understand and solve complex problems.

6. Ability to lead groups and projects with ease.

7. People management skills.

8. Exceptional organizational skills with a high attention to detail.

9. Flexibility and ability to work on multiple projects.

10. High degree of proficiency in Microsoft Office Suite, Outlook, and Internet applications.

11. Unencumbered ability to work legally in a healthcare setting in the State of WV and be following all Federal, State, and Local statutes, rules, and regulations.

12. Ability to function effectively as a team member and work cooperatively and collaboratively in order to commit to an. Achieve common goals. Able to lead small groups of employees effectively. Contributes to building a positive team spirit and morale, striving to enhance working relationships always.

13. Provides and welcomes constructive feedback despite any conflict between individuals, and provides support to team members, placing success of team above own interests.

Additional Job Description:

Scheduled Weekly Hours:

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Exempt/Non-Exempt:

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WVU Medicine is proud to be an Equal Opportunity employer. We value diversity among our workforce and invite applications from all qualified applicants regardless of race, ethnicity, culture, gender, sexual orientation, sexual identity, gender identity and expression, socioeconomic status, language, national origin, religious affiliation, spiritual practice, age, mental and physical ability/disability or Veteran status.